Security & Experience Clerk - Lake Country @ Food Store, WSB, C-Store Nipawin

Lake Country Co-op invites applications for the position of Full-Time Security & Experience Clerk at our Food, WSB, and C-Store locations in Nipawin, Saskatchewan.
 

Who we are:
Lake Country Co-op does business differently. As a co-operative, we believe in working together to provide an exceptional experience to members and customers to enhance the success and vibrancy of our communities, deliver profits back, and invest in sustainable growth. To learn more about who we are and how you can help bring our Lake Country Co-op brand to life, visit us at www.lakecountryco-
 

Reporting to the Food Store Team Leader, responsibilities for this position include the following:

• Demonstrate the behaviours and actions to support Lake Country Co-operative's vision, mission, and safety principles to make a
difference in member lives, with a strong customer-focused approach.

• Provide Legendary Service at all touch points through various communication channels.

• Inspect and patrol premises regularly including entrances and parking areas.

• Responsible for investigating and acting as security agents for area Team Leaders and guests.

• Address any infractions or incidents and report to appropriate Team Leaders and Asset Protection.

• Utilize de-escalation techniques to manage and resolve conflict, ensuring a safe and welcoming environment.

• Circulate among patrons regularly to protect order and enforce trespassing to all uninvited persons.

• Respond to shoplifting notifications appropriately and monitor other forms of internal and external loss.

• Answer radio messages and investigate disturbances, as need by locations.

• Alert authorities in cases of emergency, such as fire or presence of unauthorized persons.

• Cart service, general cleaning, and site and image maintenance.

• Member service and customer care, as assigned.

• Keep daily logs of activities addressed.

• Support and follow Asset Protection and Safety Management systems, policies, and procedures.

• Embody our values of Honesty, Innovation, Responsibility, and Respect.
 

Why it Matters:
Our Lake Country Co-op team provides a range of products and services to support our 54,680 member-owners in 20 different communities. Through the work that we do and annual sales of over $700 million, we help to build, fuel, feed, and grow our communities together.
 

Who you are:
You are looking for a career in Retail Store Operations and Customer Service:

• You have your grade 12 or equivalent and are 19 years of age or older: Experience as a security guard and with customer service
would be an asset.

• You have knowledge of legal guidelines for security and public safety.

• You have or are willing to obtain CPR or First Aid training.

• You are honest, trustworthy, results-oriented, and strive to be the best in the work that you do.

• You are well organized and capable of attaining a high level of production, with a minimum amount of supervision.

• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different
perspectives bring to meet shared objectives.

• You have outstanding interpersonal, communication, and conflict resolution skills.

• You have a flexible work schedule, including weekends, evenings, and holidays.
 

Our Lake Country Co-op team members receive competitive salaries, a comprehensive benefits package, and an employer-contributed pension plan. We encourage our team members to take advantage of learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation. At Lake Country Co-op, we embrace diversity and inclusion, and we are working to create a workplace that is as diverse as the communities we serve.
 

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