Customer Performance Specialist, Sustainability Infrastructure Services

Johnson Controls (JCI) is a global leader in building technologies and solutions. Our Sustainability Infrastructure Services team specializes in operating and maintaining facilities across Canada and the U.S. Our Engineering team focuses on the high-level planning, design, and execution of Mechanical and Electrical system and then support our Facility Management teams operate. We are seeking an experienced and motivated Customer Performance Specialist/Electrical Engineer to lead the development, execution, and management of operational improvements, projects, and provide operational support on Electrical engineering matters.

What you will do

As the Customer Performance Specialist/Electrical Engineer, you will:

• Provide operational support to our Facility Management teams with regards to engineering and project management

• Review drawings and site conditions to identify improvements to electrical equipment

• Support the development of standard and emergency operating procedures

• Develop Arc Flash studies and plans with our Facility Management teams

• Identify opportunities to improve the lifecycle of electrical equipment (ie: UPS, metering, generators, etc.)

• Oversee improvements, manage execution processes and support operations and maintenance across various operational sites.

• Interpret and review design drawings while coordinating with architects, engineers and other stakeholders.

• This role requires excellent communication, strong leadership skills and the ability to collaborate effectively.

How you will do it

Operations & Maintenance Support

• Provide oversight for ongoing operations and maintenance of electrical systems, ensuring optimal performance and longevity.

• Troubleshoot issues and implement proactive maintenance strategies.

Design Review & Documentation

• Interpret  electrical (high voltage, low voltage, lighting, metering, etc..) drawings

• Provide feedback, updates, and revisions to ensure designs meet operational and cost objectives.

• Maintain detailed documentation, including schedules, budget reports, and progress updates.

• Develop maintenance operating procedures, standard operating procedures and emergency operating procedures to ensure operational continuity and avoiding operational risks.

• Reviewing operational sites to identify and implement opportunities for enhancing engineering, energy, and operational efficiencies.

Project Management

• Develop a scope of work for various projects, ranging in size and complexity.

• Quote, price, and track projects throughout the project lifecycle

Project Startup & Commissioning

• Lead startup, testing and commissioning of Electrical systems to ensure functionality meets design specifications.

• Develop and implement commissioning checklists and protocols with contractors, engineers and suppliers.

Facility Coordination & Communication

• Collaborate closely with architects, engineers and construction teams to align project goals, schedules and deliverables.

• Coordinate with multiple stakeholders (internal teams, external vendors and clients) for seamless project execution.

Resource & Budget Management

• Develop project plans, scopes, timelines, and budgets.

• Monitor project costs, manage risks, and initiate corrective actions to ensure profitability and efficiency.

Quality & Safety Compliance

• Adhere to industry standards and local, state, and federal building codes.

• Promote a strong safety culture and enforce compliance with health and safety regulations.

What we look for

Education & Experience

• Bachelor's degree in Electrical, or related Engineering field (or equivalent experience).

• 5+ years of hands-on engineering/project management experience in Electrical with a proven track record of successful project delivery.

Technical Skills

• Proficiency in reading and interpreting construction and engineering drawings.

• Familiarity with project design and management software (e.g., MS Project, Primavera, AutoCAD, BIM) or similar tools.

• Demonstrated knowledge of Electrical systems, codes, and commissioning processes.

  • Arc Flash Studies, Uninterruptible Power Systems, Emergency Generators, etc..

Project Management Expertise

• Strong ability to develop project scopes, manage schedules, and control budgets.

• Experience leading cross-functional teams during startup and commissioning.

Soft Skills

• Excellent communication, negotiation, and presentation abilities.

• Strong leadership and team-building aptitude, with a focus on mentorship and professional development.

• Effective problem-solving and decision-making under tight deadlines.

Additional Requirements

• Willingness to travel domestically to project sites as needed.

• LEED accreditation or knowledge of sustainability best practices is desirable.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

HIRING SALARY RANGE: $92,000 – 123,000 CAD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site. 

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.