Sr. Manager, Growth Operations

Job Description

What's the opportunity:

We are seeking an experienced Senior Manager, Growth Operations, to serve as the operational lead of the Growth Ops team, driving excellence across business operations, roadmap and pipeline management, and organizational transformation. In this pivotal role, you'll partner with leadership to shape the strategic direction of our Platform while ensuring operational excellence across financial planning, project delivery, and process optimization. This is an exceptional opportunity for a strategic leader who thrives in complex, matrixed environments and is passionate about building scalable operations that enable high-performing teams to deliver exceptional results.

What You Will Do

Business Operations

• Collaborate with Platform disciplines and functions to manage finance forecasting (FTE and P&L) in alignment with resourcing needs and growth objectives

• Oversee supplier and license management, leveraging partnerships with Enterprise partners to optimize value and performance

• Drive toolset optimization initiatives to enhance team efficiency and effectiveness across the Platform

• Track and manage budgets, invoices, and financial reporting to ensure fiscal accountability and transparency

• Support resource management and organizational design efforts to align with strategic priorities and business demands

Pipeline & Project Management

• Lead project management practices, including scoping, planning, risk assessment, and retrospectives, to ensure successful execution of critical initiatives

• Manage the intake process and facilitate prioritization exercises to align team efforts with business goals and maximize impact

• Monitor and report on pipeline progress, forecasting, and delivery metrics to provide stakeholders with clear visibility and accountability

• Drive delivery of high-profile projects to instill confidence in the Platform team's capabilities and demonstrate tangible business value

Process & Change Management

• Design, improve, document, and educate teams on standardized processes and workflows to drive efficiency and collaboration across the organization

• Act as a liaison to prioritize and address roadblocks, major requirements, and best practices across teams and partner organizations

• Govern and manage adherence to organizational policies, ensuring compliance and alignment with enterprise standards

• Lead change management initiatives to support the successful adoption of new processes, tools, and ways of working

What Do You Need to Succeed?

Must-Have

• Undergraduate degree 

• Proven experience in executive engagement, stakeholder management, and people management/leadership

• Strong problem-solving abilities with a strategic mindset and pragmatic execution approach

• Demonstrated ability to navigate and influence large matrix organizations, prioritize effectively, and quickly deliver solutions

• Expertise in developing content and tailoring messaging and presentations for diverse senior audiences

Nice-to-Have

• Experience in process development and continuous improvement methodologies 

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What's in It for You?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team 

• Opportunities to do challenging work that makes a meaningful impact.

• #RBCx

Job Skills

Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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