Employment Resource Advisor, WorkBC Burnaby

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, q'ʷa:n̓ƛ'ən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM

We are looking for a motivated Employment Resource Advisor to join our Burnaby Edmonds WorkBC team Not sure if you're 100% qualified? We encourage you to apply anyway MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The Employment Resource Advisor is primarily responsible for the operation of the WorkBC Resource Room and assisting clients with their job search process, maintaining the job board, and providing resources resulting in improved employability and successful job attachment outcomes. This position also provides back-up to the Employment Skills Facilitators, as well as additional administrative support to WorkBC Centre staff.

DUTIES OR RESPONSIBILITIES:

• Answer telephone, transfer calls, and respond to questions.
• Support client in the resource room: assist with equipment usage, job search techniques, online applications and resume writing.
• Support the determination of client eligibility for self-service or case management services.
• Assist client to register for services through the Online Employment Services (OES) portal.
• Ensure that clients are aware of all available services and supports related to achieving job attachment outcome.
• Access employment and community related information resources and supports, as well as government programs or benefits, clients may benefit from.
• Assist and support clients to use computers and the internet for job search and to respond to job vacancy postings using email or fax.
• Develop and keep an updated directory of local up-to-date community-based services as well as information from community service organizations that may be useful to clients.
• Work with centre staff to ensure that relevant Labour Market information is easily accessible through the Self-Serve resource area.
• Check WorkBC site daily for up-to-date job postings and maintain job board.
• Provide clients with access to employment-related self-assessment tools such as interests, personality type, values, career planning, and employability assessments.
• Facilitate workshops as required.
• Provide back-up coverage and support for the facilitator and receptionist.
• Provide general reception coverage as needed.
• Other duties as assigned by management related to the condition of employment services and supports.

MINIMUM QUALIFICATIONS:

• Post-secondary certificate, diploma, or degree in adult education, counselling, psychology, social work, human services, or ESL studies.
  
• Demonstrated experience providing customer service resolving issues both in person and
  in a virtual service delivery environment.
  
• Experience working with individuals with complex barriers and a broad range of cultural backgrounds.
  
• Current and satisfactory Criminal Record Check required.

DESIRED SKILLS AND QUALIFICATIONS:

• Able to build rapport with clients
• Excellent interpersonal and written communication skills
• Knowledge of the local labour market, community resources, and government programs.
• Team player with the ability to work effectively with all types of people.
•  Excellent administrative and organizational skills; ability to prioritize.
•  Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.
  
• Sound knowledge of the Employment Insurance Act, BC Employment and Assistance program and WorkBC Employment Program policies.
• Strong digital literacy skills in Microsoft Office software such as Word, Excel, Outlook, PowerPoint, and Teams.
  
• Good interpersonal skills coupled with strong verbal communication skills.
  
• Knowledge of job search techniques, career development, and issues relating to unemployment.
  

BONUS SKILLS/CERTIFICATIONS:

• Career Development Practitioner certified will be considered an asset
  
• Farsi Language and other languages are an asset
• Experience with Integrated Case Management (ICM) system will be considered an asset
• Facilitation experience.

COMPENSATION: $ $27.19 per hour

HOURS:

Full-time (35 hours per week), Monday to Friday (Occasional late shifts on Tuesdays and Thursdays  10.00am o 6:00 pm)  Contract until March 31, 2027

The successful candidate must be able to commute to the Burnaby Edmonds WorkBC office –  7297 Kingsway, Burnaby BC V5E1E9

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: Until December 12, 2025 by 4:30 PM

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.