Fire Service Technician

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's what we have to offer

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Company vehicle, tools, and equipment provided to complete all jobs.

• Scheduling and management support.

What you will do

• We are looking for an experienced Fire Alarm Technician to primarily support service work. The ideal candidate is a self-starter, flexible, detail-oriented, and dedicated to delivering high-quality service to our customers.

How you will do it

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.  

• Responsible to contact customer representative and ascertain equipment/systems problems.  

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. 

• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.  

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. 

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.  

• Obtain customer signature upon completed service call assignment.  

• Participate in a scheduled On-call rotation. 

• Help to train or mentor others on the service team.  

• Perform other duties as assigned. 

What we look for:

• Documented experience in low voltage electrical systems, including Fire/Life Safety systems, 

• Valid CFAA is an asset.

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 

• High School Diploma or equivalent 

• Ability to follow verbal and written instructions. 

• Capable of performing physical labour to include carrying and moving equipment and tools up to 50-70 lbs. 

• Must be eligible to obtain Reliability Clearance.

• Valid Class 5 Driver's License with a clean driving record.

HIRING HOURLY RANGE: $28-$36 (Final hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

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Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.

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