Passenger Movement Advisor

2 days ago

Toronto, Ontario, Canada Air Canada Full time

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsibilities:

The Passenger Movement Advisor works in System Operations Control and serves as a dedicated advocate for Air Canada customers during day‑of‑operations decision‑making. This role ensures a seamless and consistent travel experience aligned with the Air Canada brand and schedule. Advisors are accountable for proactively identifying potential customer impacts, implementing measures to minimize disruptions, and supporting operational recovery initiatives. They provide planning guidance, strategic support, and direction to safeguard customer journeys and uphold Air Canada's commitment to service excellence through disruption.

Qualifications:

  • Post-Secondary Education in a related field an asset
  • Requirement to work different shift patterns, including weekends, and holidays.
  • Minimum two years Customer Service experience preferably with an airline.
  • Knowledge in Altea CM, Inventory, Netline, Microsoft Suite, and S4A applications is an asset.
  • Excellent verbal and written skills.
  • Fundamental understanding of Airline operations at a network carrier an asset.
  • Sound understanding of passenger accommodation, and protection.
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Please refer to the Air Canada Careers page for full job details.

Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.

Responsabilités :

Le conseiller – Mouvements des passagers travaille au sein du Contrôle de l'exploitation réseau et agit à titre de défenseur dévoué des clients d'Air Canada lors de la prise de décisions opérationnelles quotidiennes. La personne qui occupe ce poste s'assure que l'expérience de voyage est fluide et cohérente, et qu'elle est en accord avec la marque et les horaires d'Air Canada. Le conseiller est chargé d'identifier proactivement les incidences potentielles sur les clients, de mettre en œuvre des mesures visant à minimiser les perturbations et de soutenir les initiatives de reprise des opérations. Il fournit des conseils de planification, un soutien stratégique et des orientations afin de protéger le parcours des clients et de maintenir l'engagement d'Air Canada à assurer l'excellence du service malgré les perturbations.

Qualifications :

  • Études postsecondaires dans un domaine connexe un atout
  • Disponibilité à travailler selon un horaire variable, notamment la fin de semaine et les jours fériés
  • Au moins deux ans d'expérience en service clientèle, de préférence dans une société aérienne
  • Connaissance des applications CM d'Altéa, Inventory, NetLine, Microsoft, Communicator, un atout
  • Excellente habileté pour la communication orale et écrite
  • Compréhension de base de l'exploitation d'une société aérienne au sein d'un transporteur exploitant un réseau, un atout
  • Solide compréhension de l'acheminement et de la protection des passagers
  • Faire preuve de ponctualité et de fiabilité pour soutenir le succès global de l'équipe dans un milieu trépidant.

Veuillez consulter la page carrières d'Air Canada pour connaître tous les détails du poste.

  • Passenger Movement Advisor

    2 days ago

    Toronto, Ontario, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Passenger Movement Advisor works in System Operations Control and serves as a dedicated advocate for Air Canada customers...

  • Specialist, Strategic Systems Implementation

    2 days ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryAs part of our program to implement an integrated fleet tracking, crew tracking, and airport turn management solution, we are seeking a SOCC Subject Matter Expert (SME) to represent Commercial Operations (SOC) within the initiative.This role will report into the Business Lead for the program and serve as the key functional lead for operations...

  • Disability Management Advisor

    2 days ago

    Toronto, Ontario, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Working within Disability Management, the purpose of this role is to manage non-occupational employee disability claims. This...

  • Security Advisor

    2 days ago

    Toronto, Ontario, Canada TMX Group Full time

    Venture outside the ordinary - TMX CareersThe TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...

  • Warehouse Supervisor

    2 days ago

    Toronto, Ontario, Canada CADRail Full time

    DescriptionSummary of the role:The Warehouse Supervisor will be responsible for providing supervision and the management of all aspects of the front-line material handling for the Metrolinx's Legacy Fleet Maintenance operations.This individual will collaborate with the management team, customers, suppliers, partners and involved stakeholders.Reporting to the...

  • Aviation Security Program Manager

    7 days ago

    Toronto, Ontario, Canada Global Infrastructure Full time US$140,000 - US$210,000

    WHERE PASSION + PURPOSE ALIGN We are the curious. Problem solvers. Driven to unlock the potential in every system.  Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating...

  • Dotnet Developer

    2 days ago

    Toronto, Ontario, Canada Tamanna Technology Full time

    Job Title:Senior Software Developer (C#/.NET)Job DescriptionWhat is the opportunity?We are looking for a Senior Software Developer to join our team. As a Software Developer, you will partner with our other agile squads, business partners, and Site Reliability Engineering team in British Columbia/Calgary/Toronto to design, develop, and deploy capabilities for...

  • Senior Financial Analyst

    1 week ago

    Toronto, Ontario, Canada Brookfield Asset Management Full time

    LocationBrookfield Place - 181 Bay StreetBusiness - InfrastructureBrookfield Infrastructure Group is one of Brookfield's primary operating groups. The Infrastructure Group is one of the world's largest infrastructure investors, owning and operating critical assets across the transport, utilities, energy, and data infrastructure sectors. The Group operates...

  • Regional Asset Protection

    2 days ago

    Toronto, Ontario, Canada ALO Full time

    WHY JOIN ALO?Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it...

  • Talent Business

    2 days ago

    Toronto, Ontario, Canada Richter Full time

    Talent Business & Engagement PartnerToronto OfficerOverviewRichter is a Business | Family Office that provides strategic advice on business matters and on families' financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to...