Client & Operations Advisor

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp's team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, "La Maison" is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment.

Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Position Summary

The Client Advisor & Stock Associate plays a dual role in delivering an exceptional client experience on the sales floor while ensuring operational excellence in stockroom management. This hybrid position supports both front-of-house luxury service and back-of-house efficiency, contributing directly to sales, brand representation, and overall boutique performance.

Essential Duties & Responsibilities

Client Experience & Sales (Front of House)

• Welcome, engage, and build authentic connections with clients in line with Longchamp's values of Authenticity and Energy.
• Deliver personalized hospitality and emotional intelligence in every interaction, ensuring an elevated luxury shopping experience.
• Actively drive sales through storytelling, product knowledge, and consultative selling techniques.
• Maintain high standards of presentation, clienteling, and service recovery when needed.
• Assist with mailings, phone orders, gift wrapping, and boutique events.
• Accurately complete sales transactions at POS (cash, credit, debit, gift cards, returns, exchanges).
• Adhere to all company policies, procedures, and standards including loss prevention and compliance.

Stock & Operations (Back of House)

• Receive, check, and organize merchandise following company procedures.
• Accurately maintain stockroom organization to ensure product availability for sales team.
• Perform inventory counts, reconcile discrepancies, and support loss prevention initiatives.
• Prepare merchandise for display, transfers, and replenishment to the sales floor.
• Tag, process, and re-stock merchandise as needed.
• Maintain cleanliness and organization in stock and sales areas, upholding the highest standards of boutique presentation.

Minimum Qualifications

• High School Diploma or GED required; degree in Retail, Fashion, or related field preferred.
• 3+ years' experience in luxury retail, boutique, or sales-related role.
• Familiarity with stock operations, clienteling, and merchandising.
• Proficiency in POS systems (Cegid preferred), Microsoft Outlook, Excel, and Word.
• Experience with shipping/receiving systems (UPS) and basic inventory management.
• Ability to work varied hours, including evenings, weekends, and holidays.
• Must be able to freely access all areas of the store (selling floor, stockroom, register area).
• Organized self-starter with the ability to work in a fast-paced environment with minimal supervision.

Knowledge, Skills & Abilities:

• Strong interpersonal skills and the ability to engage authentically with clients.
• Ability to balance sales-driven goals with operational precision.
• Detail-oriented with strong organizational skills.
• Familiarity with luxury retail standards and product care.
• Flexible and collaborative team player who embodies hospitality and professionalism.
• Experience researching and exploring new retail trends is a plus.
• Language skills are a strong asset — in addition to English, proficiency in French, Mandarin, Cantonese, Korean, Japanese, Tagalog, Vietnamese, or Hindi is highly valued to serve our diverse client base.

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