Pharmacy Assistant

1 week ago

Burnaby, British Columbia, Canada The Cigna Group Full time
The job profile for this position is Pharmacy Operations Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.

Our Pharmacies are seeking Pharmacy Assistants that provide meaningful support at the right time to our members for better health and peace of mind.

We are actively looking for Pharmacy Assistants to support the day-to-day operations of the BC Pharmacy operation weekdays Monday through Friday 9:00am to 5:00pm.

  • Do you want to work with a great team & improve patient lives every single day?

  • Do you want to make a difference and improve patient health outcomes every day?

In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values:  integrity, mutual respect, collaboration, passion, service and alignment.

ESSENTIAL FUNCTIONS

  • Gather information to create and maintain patient profile including allergies and conditions

  • Accurately process prescriptions through Kroll including third party adjudication

  • Escalate coverage questions to 3rd party adjudicators as necessary

  • Communicate and follow-up with pharmacy providers, patient support programs and prescribers

  • Inventory Management (ordering, receiving and shelving)

  • Provide exceptional customer service over the phone

  • Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.

  • Label and prepare prescriptions

  • Manage patient's billings and accounts receivable

  • Shipping orders

QUALIFICATIONS

  • 2 years of recent dispensing experience in a retail pharmacy is essential

  • Experience handling BC Pharmanet claims and adjudication issues

  • Excellent written, verbal and oral communication skills,

  • Team player with the ability to work independently

  • Strong customer service focus

  • Strong work ethic and positive attitude is a must

  • Knowledge of pharmaceutical math

  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)

  • Proficient in Kroll software

  • Strong interpersonal skills with ability to work independently with minimal supervision

  • Flexible to situations and adaptable to change

  • A thorough understanding of quality assurance and delivery of service excellence

  • Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines

  • Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly

  • Results-oriented paying attention to detail

  • Ability to multi-task

  • Accuracy in Data Entry is mandatory

  • Bilingualism (English and French) is an asset

Internal Application Deadline: December 6, 2025

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

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