Assistant Store Manager

Be part of an iconic story.

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here (YouTube, Instagram, TikTok)

TITLE: Assistant Manager

REPORTS TO: Store Manager/Associate Manager

JOB CLASSIFICATION: Hourly Non-Exempt

POSITION SUMMARY

Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant Managers support recruitment, talent development and performance management.

RESPONSIBILITIES

Customer Experience

• Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.

• Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.

• Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives.

• Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations.
   

Commitment to Efficiency

• Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.

• Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.

• Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.

• Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager.

Associate Morale

• Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to Store Manager.

• Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates.

• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.

• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.

• Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment.

QUALIFICATIONS

• Minimum of 1 year of retail store management experience required.

• Bachelor's/Associate degree preferred; high school diploma/equivalent required.

• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.

• Excellent communication and time management skills.

• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.   

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.