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Tenant Support Worker

5 hours ago

Smithers BC, Canada Dze L K'ant Friendship Centre Society Full time

Company Overview

The Dze L K'ant Housing Society's goal is to ensure urban Indigenous people can afford to live safely in our communities. We aim to create a sense of belonging, cultural safety and vibrancy. Our housing projects will be places where our tenants are supported to live holistically healthy lives

'Summary'

The Tenant Support Worker is responsible for supporting Indigenous elders, families and single adults in maintaining successful tenancies at Dze L K'ant housing properties. This position helps residents build connections to community resources, develop tenancy skills, and navigate challenges that may arise in independent living. The Tenant Support Worker creates a welcoming, culturally safe environment where tenants can thrive, while working collaboratively with property management to ensure smooth operations and positive resident experiences. This position serves as a bridge between tenants and available community supports, fostering self-sufficiency while respecting the independence and dignity of residents. The worker will assist in creating a sense of community with the building, offering activities, resources and communications to strengthen wellbeing and connection between staff and tenants.

The role requires cultural humility, excellent relationship-building skills, and the ability to work both independently and as part of a team. This position's schedule is Monday to Friday, 8:30am-4:30pm, with occasional flexibility required for urgent tenant concerns.

'Responsibilities'

  • Build and maintain positive, trusting relationships with tenants, providing culturally

appropriate support and assistance

  • Assist in coordinating tenant orientation for new move-ins, ensuring residents

understand their rights, responsibilities, and available supports

  • Conduct regular check-ins with residents and provide early intervention support

  • Assist tenants in developing and maintaining successful tenancy skills, including

household management, budgeting, and conflict resolution

  • Provide information, referrals, and assistance to help residents access community

resources including income assistance, health services, cultural programs, and

educational opportunities

  • Assist residents with activities of daily living on a needs basis

  • Support tenants in navigating systems and advocating for their needs with service

providers, government agencies, and other organizations

Community Building and Engagement

  • Organize and facilitate community-building activities and cultural programming that

promote resident connection and wellbeing

  • Develop and maintain relationships with Friendship Centre programming and other

local service providers/community partners

  • Identify opportunities to bring relevant programming and services to residents,

particularly programs designed for Indigenous families and elders

  • Support the development of peer support networks and mutual aid among residents

  • Participate in community events and represent Dze L K'ant Housing Society in the

broader community

Crisis Response and Problem-Solving

  • Respond to tenant concerns and conflicts in a timely, respectful, and solution-focused

manner

  • Support the Housing Manager in providing crisis intervention and emotional support

when residents face challenges or emergencies

  • Support the Housing Manager in the mediation of disputes between residents, helping

parties find mutually acceptable solutions

  • Assist residents experiencing difficulties related to rent payment, utility management,

or other housing-related issues by making correct referrals and connections

  • Connect residents with appropriate emergency services and supports when needed

  • Work collaboratively with property management team to address tenancy issues while

maintaining supportive relationships with residents

Collaboration and Communication

  • Work closely with the Housing Program Manager and Maintenance Manager to

coordinate seamless service delivery

  • Communicate effectively with residents regarding housing policies, maintenance

schedules, and community updates

  • Serve as a liaison between tenants and property management, facilitating clear

communication and mutual understanding

  • Maintain respectful working relationships with external service providers, cultural

organizations, and community agencies

  • Participate in regular team meetings and contribute to program planning and

improvement

Documentation and Reporting

  • Maintain accurate, confidential records of tenant interactions, support plans, and

service referrals

  • Document substantive interactions with residents for continuity of care and program

evaluation

  • Prepare reports on program activities and outcomes as required

  • Ensure documentation complies with privacy legislation and organizational policies

  • Track and report on community partnerships and resource utilization

  • 'Qualifications'
  • • Diploma or certificate in Social Services, Community Support, Indigenous Studies, or a
  • related field; OR an equivalent combination of education and relevant lived/work
  • experience
  • • Minimum one year of experience working with Indigenous communities or families in a
  • support capacity
  • • Understanding of Indigenous cultural safety principles and trauma-informed practices
  • • Knowledge of community resources and social services available in the Smithers area
  • • Strong interpersonal and communication skills, with the ability to build trust and
  • rapport with diverse individuals
  • • Demonstrated ability to maintain professional boundaries while providing
  • compassionate support
  • • Basic computer skills including email, word processing, and database management
  • • Valid BC Class 5 Driver's License and access to a reliable vehicle
  • • Successful completion and maintenance of a Criminal Record Check as required

Job Type: Full-time

Pay: $28.00-$30.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Work Location: In person