Retail Coordinator, Nanaimo North Town Centre

Nanaimo North Town Centre

Nanaimo, BC

Full Time

ABOUT SHAPE

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we've been to push the edge of better: for industry standards, quality of life and return on investment.

ABOUT NANAIMO NORTH TOWN CENTRE

Nanaimo North Town Centre's convenient shops and services include Cineplex Galaxy Cinemas, London Drugs, Fairway Market, Dollarama, Caledonian Clinic, and RONA+ alongside local retailers and small businesses. Nanaimo North Town Centre is truly a one-stop community hub for everything from home improvement to fitness, restaurants, and entertainment. With a prime location along Nanaimo's major roads and close proximity to public transit, Nanaimo North is an attractive destination for both the neighbourhood and the region.

ABOUT THE ROLE

Reporting to the General Manager, the Retail Coordinator will find themselves in a creative role for an evolving shopping centre. The successful candidate will be responsible for leading office administration, captaining guest services and tenant coordination, and supporting a variety of business facets such as marketing, operations, and accounting.

To succeed in this role, the candidate must be an organized, team-oriented, attentive individual, with a talent for critical thinking and problem solving, who can thrive in an ever-changing, busy environment.

Primary Job Responsibilities

General Accountability

• Bring innovation, creative thinking, and ideas to the Centre
• Work closely and collaboratively with the property team, other SHAPE employees, external contractors, and agencies as required

Office and Property Administration

• Manage digital and physical filing and retention for documents such as: insurance, leases, purchase orders, reports, work orders, site plans, and service agreements
• Administer and process work orders for the property for maintenance and security teams
• Assist with processing invoices and purchase orders in a timely manner
• Assist with updating maps and site plans for the property

Marketing and Events

• Assist with the overall execution of events designed to appeal to the Centre's key target segments with a goal of driving traffic and tenant sales
• Facilitate the creation of license agreements for events and organize relevant signatures and insurance
• Assist with coordinating event components including but not limited to: décor, activations, giveaways, logistics, and promotion and working with the SHAPE team, partners, and contractors where needed
• Some weekend and after-hours availability is required for event set up, and supporting and working at events where necessary
• Monitor the Centre's website and online presence to ensure up-to-date and accurate information is readily available, including updating where necessary

Guest Services

• Be the first point of contact for guests whether in person or over the phone
• Manage the Centre's lost and found, wheelchair rentals, and assist guests with other services such as wayfinding, parking, and other requests as needed

Tenant Coordination

• Build and maintain relationships with the Centre's tenants
• Be the first point of contact for tenants and triage where necessary
• Organize tenant meetings throughout the year including gathering data and preparing the presentation decks, and organizing refreshments and other meetings
• Regularly administer memos relaying information between the property management team and tenants
• Support administration of the annual tenant survey including organizing data
• Manage the monthly tenant newsletter including design and administration
• Maintain tenant files (physical and digital) ensuring lease agreements, insurance, contact information, and other relevant information remains up to date and organized

Tenant Relations

• Build and maintain relationships with the Centre's tenants
• Support tenants with their own unique marketing efforts where necessary through the Centre's marketing efforts/streams or their own
• Engage and encourage retailers to participate in Centre events, activations, as well as promotional and advertising opportunities

Qualifications

Required Knowledge, Skills, and Abilities

• Organization and experience with filing and retention
• Critical thinker with strong analytical skills and attention to detail
• Excellent written and verbal communication and presentation skills
• Positive and energetic attitude; team player
• Commitment to the elevated guest experience
• Strong project and time management skills
• Ability to handle significant variation in workload across multiple facets simultaneously
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, Excel)
• Proficiency in Adobe Acrobat (InDesign and Illustrator experience is an asset)
• Flexibility during event days (some evenings & weekends)

Required Knowledge, Skills, and Abilities

• 2+ years of relevant experience
• Experience with marketing including social media and event planning and execution
• Post-secondary education in business administration, office administration, property management or equivalent combination of education and relevant work experience
• Experience in customer service or guest experience
• Experience in accounting with a particular emphasis on processing invoices and purchase orders
• Experience with Yardi and Angus (or similar accounting and property management programs) is an asset

Salary range: $52,000-62,000/year