Senior Shelter Manager

7 days ago

Akilliq Drive Iqaluit Nunavut Canada XA A Uquutaq Society Full time
We're a charitable organization committed to providing healthy, safe and dignified housing solutions and supports to the community of Iqaluit, Nunavut. We offer high- and low-barrier shelter spaces, transitional housing, and affordable housing. Learn more about us here:   Due to the high demand for our services and for the expertise of our exceptional team, we're growing, and currently searching for a Senior Shelter Manager to look after two of our core programs.   This is a challenging role in which you'll oversee our high-barrier services, ensuring they serve the needs of the community and align with our vision and strategy. You'll motivate, inspire and engage your team to deliver high quality service to our clients and the community.   As an ideal candidate you're a skilled manager with experience providing support to marginalized and/or Indigenous populations. You're compassionate, hard-working, highly organized and culturally and financially literate.   This is an outstanding opportunity to embark on a personal and professional journey in Canada's North while playing a critical role in addressing our community's housing and social challenges head-on.   Why should you come to Iqaluit? Iqaluit is where nature, community and adventure come together.  Whether it's hiking, fishing, or simply enjoying the outdoors, Iqaluit is a haven for those seeking an opportunity for a nature filled lifestyle while embarking on a journey of self-discovery.   In this tight-knit community, you'll enjoy genuine hospitality against the backdrop of one of Canada's most breathtaking and unique environments.   More About the Position:   Compensation and Benefits:
  • Salary range starting at $103,000 plus Northern Allowance of $16,008
  • Northern Employees Benefits Service (NEBS) which includes health insurance and pension plan.
  • Six weeks vacation.
  • Relocation assistance and subsidized housing will be provided.
  • Professional Development assistance and career growth available.
  Key Responsibilities:
  • Oversees and coordinates the day-to-day operations of a shelter site, including collaborating with Transitional Housing, Food Services and Facilities managers to provide meals, environment and services that meet client needs.
  • Monitors the Men's Homeless Shelter Program and the Transitional Housing Program, ensuring that outcomes and deliverables meet the requirements of contracts and contribution agreements.
  • Develops metrics and data to track performance and produces program and operational reports and forecasts.
  • Resolve and report on issues; seek out and suggest improvements; solicit feedback from clients and other stakeholders.
  • Ensures client health issues are monitored and addressed.
  • Supports Client Service Workers in delivering individual client service.
  • In collaboration with the Program Director, develops and updates the programs, policies & procedures.
  • Manage staff, including hiring, training, coaching, performance management and career development. 
  • Oversees and monitor all aspects of the program's financial administration, including managing, monitoring and reporting on program budgets, variances, forecasting.
  • Participates in the on-call rotation.
  Key Qualifications:
  • Post-secondary education in a relevant field.
  • Significant experience providing support to homeless, marginalized and/or indigenous populations.
  • Knowledge of relevant federal and territorial legislation such as labour standards, privacy, residential tenancies.
  • Understanding and knowledge of treatment and supports for individuals with complex social and health needs.
  • Understanding of the oppression and marginalization of the homeless, including an understanding of the effects of colonialization on the health and well-being of Indigenous people.
  • Well-developed interpersonal skills, with the ability to effectively build relationships.
  • Collaborative and constructive; well-suited to thrive in a cross-functional team and diverse cultural environment.
  • Results-oriented, creative problem-solver able to provide practical advice and guidance and proactively reach solutions to issues.
  • Superior organizational skills with good attention to detail and the ability to meet tight timelines and deliver timely results that are on-budget.
  • Familiar with Microsoft Office programs, especially MS Outlook, Word, Excel PowerPoint, Teams and social media platforms.
  • Up to date certifications in First Aid/CPR, Food Safe, WHIMIS, Non-Violent Conflict Resolution and Health & Safety Supervisor, or the ability to quickly acquire them.
  • Familiarity with Inuit or Indigenous culture is preferred.
  To Apply: Please submit your cover letter and resume to or apply directly at
We thank all applicants for their interest; however, only those selected for an interview will be contacted.   Uquutaq Society is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. We welcome applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
We provide accommodation and support to persons with disabilities throughout the recruitment and selection process. Please let us know if you require any special accommodation or support when applying.

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