Current jobs related to Appliance Service Repair Manager - Mississauga, Ontario - OSL Retail Services Corporation

  • Appliance Service Repair Manager

    2 days ago

    Mississauga, Ontario, Canada OSL Retail Services Full time

    At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail,...

  • Appliance Service Repair Manager

    2 weeks ago

    Mississauga, Ontario, Canada OSL Retail Services Corporation Full time

    OverviewAt OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ont...

  • appliance servicer

    1 week ago

    Mississauga, Ontario, Canada Toronto Appliances Service Ltd. Full time

    OverviewLanguagesEnglishEducationNo degree, certificate or diplomaExperienceExperience an assetOn the roadWork locations may vary. Frequent or constant travel is required from the employee.Work settingOn-site customer serviceResponsibilitiesTasksConduct voltage, resistance and other tests using electrical test equipmentPrepare written estimates of repair...

  • Appliance Technician

    1 week ago

    Mississauga, Ontario, Canada Whirlpool Corporation Full time

    Requisition ID:69064About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand...

  • Appliance Technician- Ottawa

    2 weeks ago

    Mississauga, Ontario, Canada Whirlpool Corporation Full time

    Requisition ID: 68834About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As theonly major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand...

  • Appliance Technician

    2 weeks ago

    Mississauga, Ontario, Canada Whirlpool Full time

    Your responsibilities will include Perform technical diagnosis and repair of appliances, including connections for water, gas, and hydro on certain installation dispatches Advise customers on proper use and care of the appliance and answer questions that may arise Prepare products for proper disposal, including recovering refrigerants, draining oils from...

  • Service Operations Specialist

    1 week ago

    Mississauga, Ontario, Canada OSL Retail Services Full time

    At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail,...

  • Senior Specialist, Service Operations

    1 week ago

    Mississauga, Ontario, Canada OSL Retail Services Inc Full time $78,000 - $83,000

    OverviewAt OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in...

  • Collision Repair Bodyshop Manager

    1 week ago

    Mississauga, Ontario, Canada CSN Collision Full time

    Summary:Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and...

  • Collision Repair Bodyshop Manager

    2 weeks ago

    Mississauga, Ontario, Canada CSN Collision Full time

    Summary:Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and...

Appliance Service Repair Manager

2 weeks ago

Mississauga, Ontario, Canada OSL Retail Services Corporation Full time


Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

The Opportunity: 

We are currently seeking a Appliance Service Repair Manager, to lead and manage the Service Support Infrastructure supporting home appliance products. This role is instrumental in developing and enhancing the national service network that delivers best-in-class service to consumers and retailers. The successful candidate will ensure the appliance service network is equipped, trained, and aligned to deliver outstanding repair quality and customer satisfaction, leading to top-tier customer survey results. The position also ensures retail partners are equipped with all necessary technical and service-related information for appliances.

What you're responsible for:

  • Responsible for the operation of all authorized service centers including quality and customer service on a national scale.
  • Strategic planning and direction to the sales team and product quality monitoring to ensure best in class service.
  • Ensure that the Service Network is optimized for full product coverage across the country. Develop and carry out training programs.
  • Develop programs and processes that will ensure service calls are consistently handled more effectively, and the overall quality of the repairs are increased to industry benchmark levels.
  • Ensure all reports are completed on a daily, weekly and monthly basis.
  • Ensure that all KPI's (redo repair, repair time, first time completion) are met as mandated.
  • Reduce the overall service expenses while simultaneously improving repair quality and customer service.
  • Access to new product information and products for use as samples for training.
  • Ability to achieve difficult KPI's by gaining the consistent support and cooperation of the 3rd party service network.
  • Access to detailed "repair type" information, by product and inquiry. Useful to action issues that will reduce the number of service calls and increase customer satisfaction.

To join our team:

  • Strong proficiency in Excel, Word, PowerPoint and other MS Office applications
  • Thorough understanding from direct repair work or integrated sales of high-end Home Appliances (such as Samsung, Sub-Zero, Wolf, Miele, Thermador, Viking, Gagganau and Monogram)
  • Highly motivated to take on new tasks and responsibilities with excellent time management skills
  • 3+ years of experience as a technical trainer, assistant service manager, or service manager or a combination preferred
  • 3+ years of technical support experience with Home Appliance products preferred

What we offer:

  • A competitive base salary of $78K- $83K plus bonus and other perks
  • Comprehensive benefits
  • RRSP matching program
  • Training and development opportunities to grow your career with one of Canada's Best Managed Companies
  • A supportive workplace culture and work environment

The Interview Process

  • Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
  • Step 2: The next step is a virtual conversation with the hiring manager.
  • Step 3: The final step is an in-person interview with the hiring manager and extended team members.

If this sounds like you and you're excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply