Manufacturing Quality Manager

4 days ago

Brockville, Ontario, Canada IEC Holden Full time
Manufacturing Quality Manager

Department: Operations

Employment Type: Full Time

Location: Brockville

Reporting To: Brian Cope


Description
MISSION:
To lead and continuously improve the plant's Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site. 

Outcomes: Lead the Site's Quality Management System (QMS) to Compliance and Excellence:
  • Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.
Reduce Customer Complaints & Improve Customer Satisfaction:
  • Reduce customer product complaints by ≥ 20% within 12 months. 
Improve Internal Quality Performance:
  • Deliver a 10–15% reduction in rework costs year over year. 
Build and Lead a High-Performing Quality Team:
  • Develop and implement a training plan for all Quality Technicians and Inspectors. 
Drive Continuous Improvement Culture:
  • Lead at least 2 major CI projects per year tied to quality or process improvement.

Role Competencies: Ownership & Accountability:
  • Takes full responsibility for quality outcomes; does not make excuses. 

Analytical Problem Solving:
  • Skilled in root-cause analysis, structured problem-solving, and data interpretation. 

Process Discipline:
  • Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes. 

Leadership & Coaching:
  • Develops team members, provides clear direction, and holds others accountable.

Customer Focus:
  • Understands customer requirements; anticipates quality risks; communicates proactively. 
Execution & Results Orientation:
  • Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

Communication Skills:
  • Clear, concise reporting; can translate technical issues into business impact. 
Collaboration:
  • Works effectively with production, engineering, supply chain, and external partners. 

Manufacturing Quality experience:
  • Minimum 5 years of hands-on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards. 
  • Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement. 

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