Administrator, Recreation Customer Service

1 week ago

Bolton ON LE E, Canada Town of Caledon, ON Full time $174,000 - $217,000 per year

The Opportunity

Reporting directly to the Coordinator, Recreation Customer Service, this role is responsible for providing front-line customer service excellence with the Community and Human Services department. This position will promote and assist with the delivery of service in a professional, friendly, and efficient manner by supporting front-line Customer Service Representatives with day-to-day operational duties in Recreation facilities. As the Administrator, Recreation Customer Service, you will perform the following duties, including but not limited to:

  • Providing frontline support at the customer service desk for staff from onboarding to ongoing support with high volumes, difficult clients, and emergency situations.
  • Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions.
  • Perform administrative tasks (i.e., attendance, preparation, Injury and Incident Reports when required, daily reconciliation for cash balancing).
  • Will provide solo front desk coverage in facilities with less volume that do not require multiple staff on the desk.
  • Respond and resolve customer service issue using sound judgement with an emphasis on customer satisfaction.
  • Maintain composure in escalated situations as they arise.

The Ideal Candidate

We are seeking a passionate professional with a post-secondary diploma in Business Administration, Recreation Studies, or closely related field. Our ideal candidate has minimum 2 years of client service experience, computer proficiency in MS Office (Word, Excel, Outlook), and valid Standard First Aid; CPR certification.

The ideal candidate will have demonstrated service-orientation that reflects Caledon's quality standards: accurate, courteous, responsive, and easy to navigate. We are seeking an individual with knowledge of Xplor Recreation, CityWide, Microsoft Office Suite, and/or other software including, Work Order, and Asset Management software.

The successful candidate for Administrator, Recreation Customer Service will be required to work a flexible schedule, including on site and regular evening hours (as required).

This position offers an hourly range of $33.48 to $41.85.

Satisfactory passing of a vulnerable sector check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at Ext. 4738.

Applications for this posting will be accepted until October 24th, 2025, 12:00PM.

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