Customer Service Administrator

Company: Boyd Autobody

At Boyd Auto Body & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Benefits That Drive Your Success

Boyd Auto Body & Glass offers comprehensive benefits as an industry leader, including:

• Competitive Pay

• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment

• RRSP with company match

• Annual Paid Vacation Time Off

• Career Growth Opportunities

• Ongoing Training

• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Job Description:

The Customer Service Administrator's primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs. 

Key Job Responsibilities 

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel 
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store's Accounts Receivable
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• Highschool Diploma or equivalent
• A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Enthusiastic and friendly demeanor 
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment 

Other Requirements Travel, physical requirements, etc.

• Valid driver's license required 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. 

#BASJ

Compensation Details

Salary:

$36,000 - $40,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.