Director, Employer Strategy

2 weeks ago

Toronto, Ontario, Canada CAAT Pension Plan Full time
At CAAT, we're passionate about what we do. And it shows

Here, you'll find a cultural spark in everything we do - from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve - from education institutions to major corporations and household brands. And we're just getting started. Driven by core values and a shared purpose, we're fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we'd love you to be a part of it.

About the Role:

As our Director, Employer Strategy & Engagement, you'll set and execute the national vision for how we partner with our participating employers under DBPlus. Reporting to the Vice President, Employer Services, you'll play a central role in shaping our growth and modernization journey. You will lead strategic initiatives that enhance employer satisfaction, streamline operations, and position CAAT as a valued partner for organizations across Canada.

This role is ideal for someone who thrives at the intersection of pension governance, client relationship management, and operational strategy. You will guide a large team of professionals, influence organization wide decisions, and ensure that every employer, from small businesses to large organizations, experiences exceptional service, compliance confidence, and a seamless partnership.

As The Newest Member Of Our Team, You'll:
  • Lead the development and execution of a national employer engagement strategy that strengthens relationships, improves service delivery, and supports CAAT's continued growth across Canada.
  • Partner with internal and external stakeholders, including IT, Legal, Actuarial, Risk, and Communications, to align employer service excellence with organizational goals and digital transformation initiatives.
  • Oversee strategic initiatives that improve employer onboarding, communication, and data integrity, ensuring scalability as we expand into new sectors and jurisdictions.
  • Serve as a key voice in cross-functional governance, identifying legislative, regulatory, or actuarial impacts and guiding appropriate responses.
  • Provide leadership to a high performing team, fostering a culture of innovation, collaboration, and continuous improvement.
  • Interact with senior executives, senior leaders, internal and external stakeholders leading discussions, resolving complex issues, and influencing strategic decisions that affect employers and plan members.
  • Build readiness for national expansion by designing scalable service models, process frameworks, and success metrics that drive measurable impact.
  • Encourage new ideas and embrace change management by empowering teams to balance innovation with operational excellence.
To Succeed, You Bring:
  • A university degree in business, finance, actuarial science, or a related field, supported by a pension-related designation such as CEBS, PPAC, or an equivalent combination of education and experience.
  • At least 10 years of experience in a multi-employer pension plan, public sector pension plan, or pension administration service provider.
  • Advanced knowledge of DB pension plan fundamentals, regulatory frameworks, and administration best practices, with proven success leading in a complex service environment.
  • Demonstrated ability to lead large teams through growth, transformation, and digital modernization initiatives.
  • A track record of developing strategic and operational plans, implementing KPIs, and driving continuous improvement in processes and performance.
  • Strong relationship management and communication skills, with the ability to influence executives, navigate sensitive issues, and communicate technical information with clarity and confidence.
  • Experience collaborating across functions to deliver solutions that balance compliance, service excellence, and innovation.
  • Proven analytical and problem-solving skills, with the ability to interpret complex data and make informed strategic decisions.
  • Familiarity with digital platforms, CRM systems, and data management tools that support scalable pension administration.
  • The ability to remain adaptable and resourceful in a rapidly evolving environment, creating structure and focus while enabling innovation and growth.
At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We're incredibly proud of our people and the remarkable impact they have as catalysts for change. We're committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you'll enjoy:
  • Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
  • Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan - we have you covered.
  • A Place to Collaborate and Win: We've built a lively environment where creativity and open communication thrive. It's why we're consistently recognized as one of 'Canada's Most Admired Corporate Cultures', one of 'Greater Toronto's Top Employers', and one of the 'Best Places to Work'.
  • Work that Truly Matters. You're giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at or call Human Resources at for assistance.

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