Manager, Project Delivery

North York General is one of Canada's leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career

Manager, Project Delivery – Clinical & Operational Planning
NYG is embarking on the largest capital expansion in its history. A New Patient Care Tower (NPCT) will be constructed on the 4001 Leslie Street site, expanding the existing hospital. The NPCT will be delivered through an Alliance model – the first healthcare alliance in Ontario - in which NYG works as a single integrated team with its design, construction, and technical partners. This collaborative approach requires strong leadership to ensure the hospital's priorities are consistently reflected while advancing solutions that support best-for-project outcomes.
The Manager, Project Delivery (Clinical & Operational Planning) will serve as the Clinical Planning Lead on the Alliance Management Team (AMT), representing clinical and operational priorities and ensuring that planning, design, and operational decisions reflect the needs of patients, caregivers, and clinical and operational teams.

The Clinical Planning Lead is responsible for ensuring that the design is aligned with the approved functional program, clinical and operational workflows, infection prevention principles, equipment needs, and operational models of care. The role leads structured engagement with clinical stakeholders, coordinates design reviews and functional validation activities, manages clinical sign-off processes, and supports NYGH's clinical readiness for activation of the new facility.

• Lead Operational Planning and Functional Program Alignment
o Translate clinical and non-clinical workflows, operational models, and functional program requirements into clear design guidance for the Alliance team.
o Review design submissions for alignment with workflow intent, patient safety, accessibility, infection prevention, equipment requirements, ergonomics, and operational efficiency.
o Lead the process for clinical design approvals, functional program compliance checks, and change control documentation.
o Lead operational planning and workflow mapping for support services including EVS, logistics, food services, portering, waste, linen, and patient transport.
o Ensure clinical and non-clinical requirements are incorporated into room layouts, staffing assumptions, SOP development, and transition planning.

• Lead Stakeholder Engagement and Governance
o Lead structured engagement with clinical programs, physician leaders, nursing, allied health, and support service departments.
o Facilitate user group meetings, design review workshops, workflow mapping sessions, and clinical validation activities.
o Document clinical requirements, decisions, and outstanding issues, ensuring timely escalation when required.
o Support clinical leadership and executive sponsors with decision materials for key milestones and sign-offs.

• Lead Workflow Validation and Clinical Decision Making
o Coordinate clinical reviews of mock-ups, simulations, usability testing, and in-progress design work.
o Facilitate multidisciplinary evaluation of proposed layouts, equipment configurations, adjacencies, and staffing models.
o Ensure consistent documentation and traceability of decisions across departments.

• Lead Clinical Readiness and Transition Planning
o Collaborate with operational readiness, facilities, ICAT, equipment planning, and education teams to develop clinical transition plans.
o Support Day One readiness activities including workflow testing, equipment commissioning, orientation, and clinical activation exercises.

• Support Alliance Project Management and Governance Support
o Contribute to structured project management processes within the Alliance, including issue tracking, risk reviews, schedule coordination, and integrated planning activities.
o Participate in the preparation of governance materials for the AMT and NYGH internal committees.
o Maintain clear, organized documentation and ensure communication pathways support timely decision making across the project.

• Bachelor's Degree in Healthcare Planning, Clinical Operations, Engineering, Architecture, Health Administration, or Project Management designation or equivalent experience.

• Master's Degree in related field preferred

• Project Management designation would be an asset (PMP)

• Minimum 5 years' in healthcare project delivery, clinical operations, workflow planning, healthcare redevelopment, or related roles involving clinical stakeholder engagement.

• Demonstrated experience facilitating structured user engagement sessions, translating clinical workflows into project requirements, and supporting design or operational planning processes.

• Strong interpersonal and communication skills with the ability to work collaboratively with clinical leaders, interprofessional teams, consultants, and project partners.

• Demonstrated knowledge of hospital design processes, functional programming, or clinical workflow planning.

• Strong communication, relationship-building, and analytical skills with the ability to gather, validate, and synthesize input from multiple stakeholder groups.

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a Full Time Permanent position with 8 hours shifts, Days Shifts in the Capital Planning and Redevelopment Program. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting

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Think you're the right person for the job? Here's your first chance to show us why:

• Ensure to meet the deadline - only applications received by the closing date will be considered.
• We will review all applications and will contact those selected for an interview.

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.