Senior Regional Manager – Family Rooms

About the Organization

At Ronald McDonald House British Columbia and Yukon , we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children's hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children's hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened a new 73-bedroom House on the grounds of BC Children's Hospital, along with a 2,000 sq. ft. Ronald McDonald Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening a new Family Room at Royal Inland Hospital in Kamloops, bringing comfort, care, and a place to rest to families in the BC Interior. We also opened a new Family Room in Prince George at University of Northern British Columbia in December 2025 to serve families in Northern BC.

As the second-largest Ronald McDonald House in Canada and one of the largest in the world, we are planning for even greater impact. With exciting expansion plans underway, we aim to double our capacity and impact across BC and the Yukon over the next five years ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position
Ronald McDonald Family Rooms provide a comforting space within hospitals for families with children receiving treatment. These rooms offer guest rooms, laundry facilities, full kitchen, and a welcoming lounge - the space is refuge for parents, siblings, and patients to step away from the medical environment and focus on being a family. 
The Senior Regional Manager oversees operations for 3 Family Rooms in Surrey Memorial Hospital, Royal Inland Hospital (Kamloops), and University of Northern British Columbia (Prince George). Based primarily at the Surrey Family Room and Vancouver office, this role requires monthly travel across BC to ensure consistent service delivery and operational support.
Reporting to the Senior Director, Family Services, the Senior Regional Manager leads a team of staff and volunteers, ensuring that families experience a warm, supportive environment. The ideal candidate is a confident, motivated leader who thrives in a dynamic setting, works independently, and builds strong relationships with families, hospital partners, and donors.
Key responsibilities include:
Leadership

• Oversee Family Room operations across the Surrey, Kamloops and Prince George.
• Work closely with hospital partners to review, update and support process.
• Manage and support direct reports including Family Rooms Managers, Family Service Associates, and practicum students.
• Collaborate with Family Room Managers to ensure a consistent standard of service delivery.
• Work closely with Provincial Engagement Senior Manager to support local community involvement and fundraising.
• Lead hiring and on-boarding.
• Develop and deliver staff and volunteer training.
• Approve staff schedules; provide supervision and guidance.
• Foster a positive volunteer experience and ensure adequate support during shifts.

Administration

• Oversee supply ordering and offsite purchasing.
• Develop and monitor budgets for multiple locations.
• Provide weekly reports of all 3 locations.
• Oversee monthly statistics and data collection of all 3 locations.
• Participate in weekly manager meetings.
• Support the development of new policies.
• Ensure security of Family Room and liaise with hospital security regarding any concerns.
• Respond to emergencies in a timely manner and complete related incident reports. 
• Adhere to safety and emergency procedures.
• Support reception and housekeeping as needed.

Job Specific Competencies and Skills

• Alignment with the mission and values of Ronald McDonald House BC and Yukon.
• Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
• A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
• Compassionate and caring with the drive to provide a high-quality level of service to the families we meet.
• Strong leadership and organizational skills.
• Self-motivated, ability to work independently and as a supportive team member. 
• Results driven, high achiever, high positive energy. 
• Organized and solutions oriented. 
• Active listener who enjoys meeting people at all levels. 
• Advanced knowledge of Microsoft Office (Teams, Word and Excel)
• Ability to prioritize, multi-task, set, and achieve deadlines.
• Clear and concise English language abilities, both written and verbal.
• Flexibility in scheduling is required based on the needs of the organization.
• Valid BC Driver's License and access to a vehicle is required.
• Ability to travel regularly within BC is required.

Experience and
Educational Requirements

• Post-secondary degree or diploma in Psychology, Social Work, Social Sciences, Business Administration, or related field.
• 5+ years of experience in a leadership or management role, preferably in nonprofit, healthcare, hospitality, or family services.
• Strong background in staff and volunteer management, including training and scheduling.
• Experience developing and implementing programs, resources, and policies.
• Experience working with children, youth, adults, and families to assess needs and provide resources.
• Training in San'yas, Mental Health First Aid, and Trauma Informed Care preferred.
• Additional languages would be helpful.

What We Offer

• The opportunity to make a meaningful
  difference for families from across BC and the Yukon.
• Competitive salary and benefits package,
  including extended health coverage, RRSP matching, generous PTO including
  vacation, personal days, wellness days, summer Fridays and your birthday off.
• A collaborative and supportive team culture
  committed to impact and innovation.

Disclaimer

The above statements are intended to describe the general nature and
level of work being performed by people assigned to this classification. They
are not to be construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from time to time,
as needed.

Please note: all successful candidates will be required to undergo a
vulnerable sector criminal record check.

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