Account Manager, Commercial Real Estate

Account Manager, Commercial Real Estate – RFA Bank of Canada

Date: January 1, 2026

Location: Toronto

Company: RFA Bank of Canada

Job Type: Permanent

About RFA

Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.

RFA Bank of Canada, a division of RFA (Realty Financial Advisors), is a federally regulated Schedule I Bank. Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Bank of Canada, we focus on delivering a unique value proposition in the Alternative mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.

The Opportunity

We're looking to fill an Account Manager, Commercial Real Estate (CRE) position at RFA Bank of Canada

Relationship management support for a commercial real estate portfolio from application to discharge. Relationship management duties include direct liaison with our Originating and Servicing Partners, underwriting commercial real estate loan applications in a timely and effective manner following approved policies and guidelines, reviewing construction draws, ongoing file review and day to day account management. These activities ensure compliance with RFA's stated risk appetite, mortgage underwriting policies, and applicable guidelines. The scope includes large commercial term, commercial construction, and insured multi-residential underwriting. Provide support where and when requested to contribute to the RFA CRE business initiatives and/or the Bank overall.

Core Responsibilities

As the Account Manager, CRE, you will:Credit Management Results:

• Underwrite to highest credit quality standards as defined by the Risk Appetite Framework and relevant policies and guidelines for both conventional and insured business.
• Process applications for financing in the Bank's insured multi-residential, construction, and commercial term financing following RFA's Underwriting Guidelines, including, but not limited to:
• Review of credit information
• Review of real estate appraisals & environmental assessments
• Review of financial statements
• Terms and conditions on all mortgage applications
• Cash flow underwriting for income producing properties
• Feasibility assessment and exit strategy for construction loans
• Portfolio Management duties, including without limitation:
• Working closely with the CMB Business Senior Account Manager, as directed, provide support for the quarterly 5 and 10 year pool CMB MBS securitization business
• Collection, analysis, and management of annual documentation through the term of the loan
• Completion of quarterly and/or annual review assessments, depending on the product and as hoc as required
• Processing construction draws
• Ongoing updates to the construction cash flow schedule
• Complete or provide support for the completion of Monthly, Quarterly and Annual RFA's risk reporting and monitored loan program
• Review of construction schedules and draws
• Collection and review of the commercial and construction pipelines
• Review of weekly remittance reports
• Review and underwriting of Assumptions as necessary
• Liaise with Originating Servicing partners to ensure timely and accurate receipt of all reporting information
• Maintain service levels in an environment of high volumes and the competing demands of originators and employees.
• Maintain direct contact with mortgage originators via updates specific to the application from fulfillment through to closing.
• Build and maintain exceptional customer service levels.
• Receive and review all funding materials; arrange for treasury to advance funds on the day of closing
• Act as back up to funding function as required

Operational Efficiency and Risk Management:

• Manage work volumes to meet short timelines with a high level of quality.
• Evaluate real estate and associated risks in a volatile market.
• Build relationships with internal and external stakeholders
• Keep up-to-date with evolving policies and procedures.
• Risk reporting: Document/update all ERM Risk Controls on a quarterly basis

What You'll Need to Succeed

• Minimum 2 years of commercial mortgage underwriting experience, with detailed working knowledge of real estate and covenant assessments.
• Undergraduate university degree is an asset.
• Knowledge and understanding of commercial mortgage underwriting across a variety of asset classes.
• Detailed working knowledge of principles of credit analysis and risk management
• Intermediate to advanced level user of Microsoft Office
• Minimum 2 days in office per week on the team consensus schedule

What Sets You Apart

• Demonstrated ability to assess risk in a fluctuating real estate market
• Building productive relationships with mortgage brokers, internal mortgage agents and related business partners, understanding the needs that drive a commissioned sales force
• Demonstrates the ability to make and document decisions that consider all implications and proactive management of risk
• Demonstration of solid negotiation and problem-solving skills
• Ability to adapt to changing volumes and tight turnaround times.
• A very strong customer focus is required with an ability to ensure the customer experience is a positive one
• An ability to make quick decisions without compromising underwriting quality.

Our Values and What We Offer at RFA

At RFA, we live by our core values. These values guide our daily actions and shape our work culture:

• Accountability: You take ownership of your work & its consequences. You always consider risk & make informed decisions.
• Selflessness: You share info & teach others. You're able to put your ego aside & understand that the best idea wins.
• Inclusivity: You value differing viewpoints & experiences. You understand how this can drive growth & innovation.
• Innovation: You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability.
• Courage: You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity.
• Impact: You value results & your contributions. You rise to the occasion and never settle for sub-par.
• Performance: You embody a competitive spirit, desire to win and strive for executional excellence.

Along with a strong work culture, RFA offers a comprehensive benefits package, including:

• Health & Dental Care
• Vision Care
• RRSP Match
• Health & Wellness Spend
• Vacation & Personal Days
• Hybrid working environment

Ready to take the next step?

If this opportunity excites you and aligns with your skills and aspirations, we'd love to hear about how you can contribute to our team at RFA.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.