Forward Deployed Engineer, Applied AI

info_outlineXThis posting is for an existing vacancy.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Toronto, ON, Canada.
Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
  
• 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).
• 1 year of experience with one or more of the following: speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field.
• Experience with core GenAI concepts (e.g., LLM, Multi-Modal, Large Vision Models) and text, image, video, or audio generation.

Preferred qualifications:

• Master's degree or PhD in Computer Science or a related technical field.
  
• 2 years of experience with data structures and algorithms.
• Experience in solving customer problems by navigating ambiguous requirements to deliver effective technical solutions and tangible business outcomes.
  
• Experience in prompt development, model evaluation, and the creative application of Artificial Intelligence (AI).
  
• Experience in Vertex AI, BigQuery, Cloud Storage, Dialogflow.
  
• Ability to be flexible and resilient in dynamic environments where priorities often shift and to take ownership and respond to urgent business or customer issues.

About the job

Google Cloud's software developers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. We're looking for software developers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google Cloud's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. You will anticipate our customer needs and be empowered to act like an owner, take action and innovate. We need our software developers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

As a Forward Deployed Engineer (FDE), you will be at the forefront of applying Google's cutting-edge Generative AI to solve real-world challenges for our most strategic customers. You will act as a specialized software developer embedded with key accounts, working to build, deploy, and optimize sophisticated AI agents on our Customer Engagement Suite (CES) platform. This is a high-impact role that bridges the gap between our core product engineering teams and complex customer needs, directly accelerating customer success and shaping the future of our AI products.

Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team members where you get to work directly with the model builders (Google DeepMind / Vertex), learn and work with brilliant AI leaders, and have access to Global 1000 customers via our existing Google Cloud relationships. The opportunity in this space is tremendous.

The Canada base salary range for this full-time position is CAD 144,000-148,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Partner directly with select, strategic customers to understand their business challenges. Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.
• Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and contribute directly to the core product codebase to resolve critical customer issues.
  
• Be able to systematize your learnings from customer engagements by creating reusable tools, building robust documentation and accelerators, and establishing best practices that can be used across the organization.
  
• Serve as a critical feedback loop to our core Product and Engineering teams. Synthesize firsthand insights from the field to influence product strategy and identify gaps.
  
• Act as a subject matter expert, providing technical guidance and best practices to customers on agent improvement, performance tuning, CI/CD pipelines, and production readiness.

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