Service Advisor

The Opportunity
This role is accountable/responsible for the development, and administration of service and repair orders. The procurement of service-related parts for repairs and replacements and, providing support to technicians and other service personnel.

The Role

• Handle customer inquiries related to service and repair
• Maintain strong customer relations (internal and external)
• Interact directly with customers, suppliers, and manufacturers to obtain repair information and parts quotations
• Compiles repair reports, labour estimates and quotations as per SOP
• Follow up with customers and manufacturers, including Warranty and RMA
• Conduct regular follow up with customers who have been provided with repair quotations and who did not schedule approval of the repair

Key Competencies

• Communication – Communicates information with consistency and clarity. Uses active listening techniques to effectively understand provided feedback.
• Negotiation – Handles conflicts by having open discussions. Remains objective and neutral, clarifies issues and concerns to assist collaboration and solution building.
• Network and Relationship Building– Recognizes and builds networks or working relationships with others who can provide information, support, knowledge, and experience in response to current and future needs.
• Planning and Organizing – Accurately estimate the duration and level of difficulty of responsibilities, duties, and tasks. Establishes priorities and identifies critical tasks that need to be handled immediately.
• Results Orientation– Is able to focus on desired outcomes, by meeting or exceeding standards based on past performance, goals, and objectives.
• Service Orientation– Provides superior service to both internal and external customers. Follows through on commitments and responds to inquiries, emails, requests, and complaints in a timely fashion.

The Candidate
Education:
High School or College diploma / Postsecondary Education

Work Experience
: 3-5 years of related experience in service, parts, supply chain, or product support operations

Knowledge:
Basic knowledge of industrial equipment and/or the hydraulic industry is an asset.

Proficiency:
Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional "perks."

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\ Together we get more done.