Client Support Associate

3 days ago

Saskatoon, Saskatchewan, Canada Lion Star Consulting Full time

Join Lion Star Consulting, a sales and business consulting firm in Saskatoon, as a Client Support Associate and help amplify Rogers service options that matter. Whether the Client Support Associate is guiding new clients or answering questions about sales campaigns and service options, they'll be the friendly voice behind tailored change.

As a Client Support Associate, you'll be the reason someone feels confident in their home and wireless services. The Client Support Associate learns how to explain Rogers services clearly in person to potential new clients, handle questions, and turn everyday chats into meaningful long term client relationships. 

Key Responsibilities of the Client Support Associate

  • Support outreach initiatives by engaging with potential clients in person, explaining wireless and home internet services tailored to their lives, and answering questions with professionalism and clarity.

  • Assist clients by providing accurate information, resolving concerns, and guiding them through the sales and enrollment processes.

  • Maintain detailed records in CRM systems to document client interactions, preferences, and feedback for compliance and retention.

  • Coordinate with campaign teams to align messaging, troubleshoot challenges, and ensure consistent service across all touchpoints.

  • Contribute to promotional campaigns in person.

  • Participate in sales training sessions to strengthen communication skills, expand campaign knowledge, and build confidence in client support techniques.

Minimum Qualifications of the Client Support Associate

  • High school diploma preferred; coursework in communications, nonprofit management, or customer service is a plus.

  • Experience in customer support, volunteer coordination, or sales—especially in nonprofit or community-focused environments—is highly valued.

  • Strong communication and interpersonal skills, with the ability to build rapport and adapt messaging to diverse audiences.

  • Comfortable using CRM platforms and digital tools to manage service records, track engagement, and streamline workflows.

  • Organized, proactive, and collaborative, with a positive attitude and a passion for helping others.

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