Sr. Customer Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Customer Engineer in Canada.

We are seeking a highly skilled Sr. Customer Engineer to support enterprise clients through seamless technical integration and deployment of complex solutions. In this role, you will partner with customers to understand their business requirements, scope technical needs, and deliver high-value solutions leveraging APIs and web technologies. You will collaborate closely with cross-functional teams to ensure successful implementations, troubleshoot issues, and optimize processes. This position offers the opportunity to influence best practices, enhance customer experiences, and contribute to a growing professional services team. You will operate in a fast-paced, dynamic environment where technical expertise, problem-solving, and consultative skills are essential.

· Lead technical onboarding for enterprise and direct-to-consumer clients, ensuring smooth integrations.

· Provide consultative guidance to customers to maximize the value of deployed solutions.

· Translate business requirements into technical specifications and validate solutions using APIs, JSON, CSS, HTML, and JavaScript.

· Collaborate with internal and external stakeholders across technical and business domains to support successful project delivery.

· Contribute to process improvements, internal documentation, and team training to build a best-in-class professional services function.

· Troubleshoot complex technical issues and proactively identify opportunities for optimization.

· –10 years of experience on enterprise software projects, ideally as a technical lead or in a customer-facing engineering role.

· Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript; coding experience in JavaScript or related languages is preferred.

· Strong problem-solving, analytical, and consultative skills with a focus on customer success.

· Excellent time management, prioritization, and communication skills.

· Experience in fast-paced environments with the ability to adapt quickly to changing requirements.

· Bonus: experience with iPaaS, retail/e-commerce platforms, order or inventory management systems, WMS, TMS, supply chain, or logistics.

· Competitive salary range: $135,000—$150,000 CAD per year.

· Equity opportunities and performance-based bonuses.

· Flexible and remote work options with collaborative team culture.

· Comprehensive healthcare benefits.

· Professional growth through training, documentation, and cross-functional projects.

· Inclusive and diverse work environment emphasizing teamwork, innovation, and celebration of achievements.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company. The final decision and next steps (such as interviews or assessments) are made by their internal hiring team.

Thank you for your interest

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