Rq08184

Description

Responsibilities:

MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism

MIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity

MIS: Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts

MIS: Identify application defects and assist in complex trouble shooting and root cause analysis

MIS: Follow all established Service Management process and identify opportunities for improvement

SkillsExperience and Skill Set Requirements

Public Sector Experience

· years of experience working in the healthcare industry

· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

5 points

Technical Skills

Knowledge and Skills/Experience:

· Microsoft Great Plains 2018

· Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

· OTR

· AODA compliance

· MS Teams

· MS Excel

· MS Power Point

45 points

Service Management Skills

· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.

· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

· Experience with Footprints Ticketing Application

30 points

Management and Communication Skills

· Proven track record for building strong working relationships

· Strong interpersonal, and verbal and written communication skills

· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

· Excellent analytical, problem-solving, and decision-making skills

· Ability to apply strong listening skills to facilitate issue resolution

· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

20 points

MUST HAVES:

Microsoft Great Plains 2016, 2018

Logibec MMS (Materials Management System)

· BSSI HFM (Health Financial Management)

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have:

CCIM - Community Care Information Management (HRIS and MIS) experience