Associate Director, Clinic and Virtual Services

Job description:

Summary

The A/Director, Clinic and Virtual Services is responsible for providing directions, overseeing the day-to-day operations and management of on-site and virtual clinic service delivery. This role involves strategic leadership, ensuring operational efficiency, and driving continuous improvement across all clinic sites.

Company Overview

GotoDoctor, with its subsidiary Enhanced Care Clinic, is a nationally recognized healthcare technology and services company that has successfully commercialized its innovative Service Engine platform across Canada. The platform integrates with public healthcare systems, delivering team-based Primary Care through family physicians, nurse practitioners, pharmacists, and allied health professionals. Its unique model, combining virtual and 250+ in-person pharmacy and clinic locations, is fully aligned with the Canada Health Act and avoids creating a parallel system. Gotodoctor's proven scalability and interoperability have driven adoption by major insurance carriers (Manitoba Blue Cross, SEB/Co-operators, Union Benefits), leading pharmacy networks (Rexall, McKesson Canada's Guardian, IDA, Remedy'sRx), government programs, and pharmaceutical firms (Novartis Canada). Serving over a million Canadians, Gotodoctor delivers measurable health improvements, reduces wait times, and ensures a seamless, uniform patient experience across public, private, and employer-sponsored healthcare ecosystems.

Reporting to: Director, Clinic Services

Location: Hybrid - 50% virtual; 50% in-person - GTA, plus occasional travel

Responsibilities

Administrative

• Lead and manage the operations supervisors and staff of both on-site and virtual clinic services.
• Collaborate with organizational management and leadership teams to align clinic operations with broader strategic objectives.
• Work closely with the Project Management Office on the implementation of projects, analytics, and enhancing clinic efficiency.
• Ensure full compliance with Health and Safety protocols and regulations.
• Engage and align clinic staff, physicians, management, vendors, and stakeholders to support organizational priorities.
• Establish, communicate, and enforce clinic policies, including confidentiality and operational guidelines.
• Identify and implement process improvements to enhance operational efficiency and service quality.
• Continuously develop strategies to increase productivity and efficiency across all sites.
• Oversee the optimization and utilization of electronic health records and IT systems.
• Other relevant projects and initiatives as required.

Human Resource

• Directly manage clinic staff, ensuring smooth and productive operations across all sites.
• Oversee effective recruitment, training, and performance management of staff.
• Maximize the service delivery from physicians, specialists, pharmacies, and allied health services.
• Foster strong communication and engagement with physicians, providers, vendors, and patients.

Financials

• Work with the accounting team to monitor operational efficiency, ensuring adherence to budgeted staff ratios and cost controls.
• Identify and implement cost-saving initiatives in the procurement and supply chain processes.
• Coordinate with the accounting team to ensure timely and accurate account receivables.
• Hold profit and loss responsibility for clinic sites, driving fiscal health and sustainability.
• Provide monthly management reports, insights, and recommendations for performance improvement.

Clinic Enhancement

• Identify operational challenges and develop strategies for continuous operational and service improvements.
• Provide clinical guidance to ensure patient safety, confidentiality, and privacy.
• Ensure the long-term sustainability and effectiveness of operations at clinic sites.
• Collaborate with organizational management and leadership teams to align clinic operations with broader strategic objectives.
• Work closely with the Project Management Office on the implementation of projects, analytics, and enhancing clinic efficiency.
• Ensure full compliance with Health and Safety protocols and regulations.
• Engage and align clinic staff, physicians, management, vendors, and stakeholders to support organizational priorities.
• Establish, communicate, and enforce clinic policies, including confidentiality and operational guidelines.
• Identify and implement process improvements to enhance operational efficiency and service quality.
• Continuously develop strategies to increase productivity and efficiency across all sites.
• Oversee the optimization and utilization of electronic health records and IT systems.
• Other relevant projects and initiatives as required.

Qualifications

• Demonstrated progressive management experience - A minimum of 2 years of clinical project or management experience - Required
• Experience with EMR systems and working in a primary health care setting - Required
• Strong clinical knowledge - Bachelor's degree in a healthcare discipline or designation - Preferred
• Experience in delivering results in a fast‑paced environment and lead complex projects
• Strong stakeholder‑management and communication skills
• Valid driver's license and access to reliable transportation – Required

If you are passionate about improving healthcare quality and making a difference in patients' lives, we invite you to apply today and join our dedicated team at GotoDoctor + Enhanced Care Clinic.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Stock options
• Vision care

Application question(s):

• Do you have a Bachelor's degree in a healthcare discipline or designation?
• Do you have a Valid driver's license and access to reliable transportation?

Experience:

• Clinical Project or Management: 2 years (required)
• EMR or Primary Care: 2 years (required)

Work Location: Hybrid remote in Markham, ON L3R 9Z1