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Loan Account Administrator

3 hours ago

Hybrid Calgary Alberta CA CMLS Financial Full time

Looking to build a career in finance? This role offers a front-row seat to the mortgage industry. You'll manage the essential financial data and documentation that keep our loans performing, providing a perfect entry point for someone who values accuracy and operational excellence.

Where You'll Make An Impact:

  • Bridging the Gap: You take ownership of the file the moment a loan is funded, ensuring a seamless transition from the closing table to our active portfolio.
  • Executing Custom Requests: You process essential account changes - such as payment frequency updates, privilege payments, and bank info—turning borrower requests into accurate system entries.
  • System Navigation: You manage the complexity of working across our different business lines, ensuring data integrity across multiple software environments.
  • First Impressions: You handle the "Day 1" experience by issuing welcome letters and ingestion notes, ensuring new clients have everything they need from the start.
  • Supporting the Lifecycle: You act as the operational engine for the Customer Service and Tax teams by resolving technical requests and managing NSF reports to keep the process moving.

What We Value:

  • Bilingual (French/English) speaking.
  • Excellent written and verbal communication skills, with a customer-focused approach.
  • A results-driven mindset with a high level of accountability and ownership over work.
  • You have a "measure twice, cut once" mindset. You catch the small details in payment frequencies or banking info that others might miss.

Supporting Your Life at CMLS:

  • Health & Wellness: Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts.
  • Mental Support: 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family.
  • Time Off: 4 weeks paid vacation, plus personal/sick days and all statutory holidays.
  • Future Planning: RRSP Matching Program to help you build long-term wealth.
  • Family Support: Robust Maternity and Parental Leave Top-Up programs.
  • Professional Growth: Education reimbursement, mentoring, and continuous training.

Equal Opportunity Employer

CMLS Financial is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcomed applications from all qualified candidates, including Indigenous peoples (First Nations, Inuit, and Métis), persons with disabilities, women, and members of visible minorities and LGBTQ2+ communities.

Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Ready to Join Us?

We value your interest in CMLS Financial. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.