Guest Experience Guide

Sandbox VR Ottawa is the world's most advanced location-based virtual reality experience, where groups of friends, families, and teams step into full-body VR adventures together – from surviving a zombie apocalypse to battling it out on a futuristic starship.

Our Ottawa location is opening in December 2025 at 45 Rideau St. in the Byward Market, and we're building a high-energy team of Guest Experience Guides (store employees / team members) who will deliver unforgettable visits from the moment guests walk through the door.

If you love people, games, tech, and fast-paced hospitality, this is for you.

What You'll Be DoingAs a Guest Experience Guide, you're part host, part game master, part brand ambassador. Create unforgettable guest moments

• Welcome guests at the entrance with energy, answer questions, and set the tone for a fun, premium experience.
• Guide groups through their entire VR journey: check-in, gearing up, in-game support, and gearing down.
• Hype up the experience, keep guests comfortable and safe, and make sure everyone leaves buzzing and wanting to come back.
• Help guests capture and share their memories by organizing their photos and videos after the session.

Be a tech & experience expert

• Learn how to set up, calibrate, and monitor our VR gear (headsets, trackers, iPads, body suits, etc.).
• Help guests put on and adjust their equipment properly, keeping immersion high and safety top-of-mind. Troubleshoot basic technical hiccups on the fly and communicate clearly and calmly with guests and your manager when issues pop up.

Keep the store "experience-ready"

• Maintain a clean, organized, premium-feeling environment in the lobby, play rooms, and back-of-house.
• Sanitize and reset gear between groups so every team gets a fresh, flawless experience.
• Help with front-of-house tasks such as check-ins, bookings, merchandise, and upsells (e.g., gift cards, repeat visits, party packages).

Be part of a growing brand

• Give feedback and ideas to improve guest experience, operations, and the overall vibe of the Ottawa store.
• Support teammates during busy periods – swapping roles (front desk, briefing, game running, cleaning) as needed.

What We're Looking For, We hire for attitude and potential first. Experience helps, but who you are matters more. Mindset & values

• Egoless teammate: You're happy to roll up your sleeves, take feedback, and help wherever the team needs you.
• Underdog mentality: You stay calm under pressure, adapt quickly, and enjoy problem-solving on the fly.
• Win collectively: You're positive, reliable, and love seeing the whole team succeed.
• Guest-obsessed: You're naturally friendly and genuinely enjoy making other people's day.

Skills & experience

• Strong customer service / hospitality skills – you might have worked in retail, restaurants, hotels, entertainment, or events. (1+ year in a customer-facing role is an asset but not mandatory.)
• Comfortable with technology: using tablets, basic software, headsets, and learning new systems. VR/gaming interest is a big plus, but we'll train you.
• Excellent communication in English; additional languages are a strong assets in a diverse city like Ottawa.

Physical & availability requirements

• 18+ years old.
• Able to be on your feet for extended periods, bend, move, and occasionally lift up to ~40 lb (gear, boxes, etc.).
• Comfortable working evenings, weekends, and holidays – these are our busiest times.
• Reliable transportation to/from 45 Rideau St.

What We Offer

• Competitive hourly rate starting at $19.00–$22.00/hr, based on experience and availability.
• Performance bonuses tied to sales targets and guest reviews.
• Free and discounted VR sessions for you and friends/family.
• Opportunities to learn new tech skills, train others, and grow into Shift Lead / Supervisor / Assistant Manager roles as the Ottawa store and Canadian network expand.

Schedule

• Shifts will include evenings, weekends, and holidays.
• Part-time: typically 15–25 hours/week.
• Full-time: typically 30–40 hours/week.
• Extra hours may be available around grand opening, holidays, and group events.

Please apply with:

• Your resume, and
• A short note answering: Why do you want to work at Sandbox VR Ottawa?
• Tell us about a time you made someone's day better at work or in life.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Expected hours: 35 – 40 per week

Application question(s):

• Able to Work Evenings, Weekends and Holidays ?

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)
• French (preferred)
• Other Language (preferred)

Location:

• Ottawa, ON K1N 5W8 (preferred)

Work Location: In person