Current jobs related to Senior Associate Director, Client 360 - Toronto, Ontario - MUFG Investor Services

  • Associate Registrar and Director, Engineering Student Recruitment

    6 days ago

    Toronto, Ontario, Canada University of Toronto Full time $120,499 - $140,583

    Date Posted: 12/01/2025Req ID:46258Faculty/Division: Faculty of Applied Science & EngineeringDepartment: APSC: Ofc of the Dean - Faculty GeneralCampus: St. George (Downtown Toronto)Description:The Engineering Student Recruitment & Outreach Office (ESROO) promotes interest in Science, Technology, Engineering and Math (STEM) and is the first point of contact...

  • Associate Director

    6 days ago

    Toronto, Ontario, Canada S&P Global Full time

    About The RoleGrade Level (for internal use):12The TeamS&P Global Ratings is seeking an Associate Director to join its Structured Finance practice, which provides credit ratings and opinions for securitizations backed by a wide variety of nontraditional assets. In this role, the Associate Director will be responsible for end-to-end rating process, research,...

  • Senior Associate II, Commercial

    6 days ago

    Toronto, Ontario, Canada Informa Group Plc. Full time

    Company Description Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate...

  • Senior Associate II, Commercial

    6 days ago

    Toronto, Ontario, Canada Informa Group Plc. Full time

    Company Description Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate...

  • Associate Regional Director

    6 days ago

    Toronto, Ontario, Canada Russell Investments Full time

    Business Unit:North America InstitutionalJob Description:Partner with Institutional Regional Director(s) with a focus on building OCIO, investment management and implementation services relationships with corporate, public pension plans and non-profits. Support all aspects of the sales process, creating leverage and bandwidth to increase Russell Investments'...

  • Design Director

    6 days ago

    Toronto, Ontario, Canada MoonPay Full time

    About Otherlife Otherlife by MoonPay is a digital creative agency designing unconventional, end-to-end solutions in Web3 strategy, design, branding, and development for the world's leading companies, including Mastercard, Arsenal Club, Coinbase, OpenSea, and Shopify.Our team of passionate creators is committed to building innovative solutions at the...

  • Associate Director of Finance

    6 days ago

    Toronto, Ontario, Canada City of Toronto Full time

    Job ID:AR401Job Title:Associate Director, Financial Management (Project Director Business Transformation)Division:Technology ServicesReports To:Deputy Chief Technology Officer, Enterprise Services & OperationsClosing Date:January 14, 2026 2:00 p.m. (EST)Job Start Date:ImmediatelyLocation:TorontoEmployment Type:Full-TimeSalary:$142,104 (min) -$166,011...

  • Senior Associate/Cybersecurity

    6 days ago

    Toronto, Ontario, Canada Charles River Associates Full time

    About Charles River AssociatesCRA is a leading global consulting firm that provides independent economic and financial analysis behind litigation matters, guides businesses through critical strategy and operational issues to become more profitable, and advises governments on the economic impact of policies and regulations. Our two main services – economic...

  • Senior Director, Head of ServiceNow

    6 days ago

    Toronto, Ontario, Canada RBC Full time

    Job DescriptionWhat is the opportunity?As the Senior Director, Head of ServiceNow you will oversee ServiceNow platform and integration within RBC and CNB in support of TI and T&O strategies. This role is accountable for leading and managing the technical strategy and execution of related firm-wide transformation programs to drive change in the organization....

  • Associate Director, Analytics

    6 days ago

    Toronto, Ontario, Canada Klick Full time

    Company Description The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York,...

Senior Associate Director, Client 360

9 hours ago

Toronto, Ontario, Canada MUFG Investor Services Full time

Experience something Brilliantly Different with a career with MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.

We're in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

Job Description
In the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisor and partners. The role is to create a client focused culture within the company. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to clients.

Client 360 will help coordinate deliverables across operations teams, help mitigate risk and communication strategy for incidents, participate in global projects to standardize and enhance our target operating model, implement client satisfaction monitoring and strengthen and develop relationships with our clients.

A partial list of responsibilities and skills includes:

  • Develop relationships with key decision makers and operations staff at our clients.
  • Manage client relationships and act as escalation point for all client queries.
  • Own and manage incidents/errors end to end in a timely manner.
  • Maintain a high level of client satisfaction and retention.
  • Management and oversight of client specific SLA's and KPI adherence by operations teams.
  • Host monthly service calls with clients with our SLA and KPI data.
  • Participate in client DDQ's and oversight of periodic due diligence visits.
  • Determine RAG rating for clients. Escalation to internal senior management where appropriate.
  • Oversee and review client profitability and ownership of client account strategy to drive future growth.
  • Manage client profitability through workforce planning with operations teams and adherence to common operating model.
  • Explore cross-sale opportunities where applicable. Actively participate in RFPs or other business development opportunities as required.
  • Ownership of commercial conversations with our clients. Initial point of contact for new product launches and services.
  • Participate in global projects to improve client related initiatives or projects with the operational teams.

Qualifications
You Have:

  • Bachelor's degree in business administration, marketing, communications, or related field preferred.
  • At least 7 years' experience working in the fund administration or asset management industry with experience managing client relationships. Providing high quality service and understanding client needs. This can include other administrators, investment managers or fund auditors.
  • Demonstrate leadership and the ability to effectively manage a team of accounting professionals.
  • Excellent business acumen through a strong understanding of the fund administration business and the drivers of profitability and success.
  • Exceptional client service and the ability to satisfy the requirements of a complex and demanding client base. The ability to service these clients while maintaining the interests and health of the organization is critical.
  • Strong computer skills with strengths in Microsoft Office products.
  • In-depth understanding of fund administration industry. This includes various fund structures, fee calculations, financial instruments and fund offering documentation review.
  • Demonstrate a high level of problem solving and innovative thinking in order to develop solutions to complex problems.
  • Experience with fund administration software such as Geneva, Investran, Yardi and Mantra would be beneficial but not necessary.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Additional Information
What's in it for you to join MUFG Investor Services?

Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

MUFG is an equal opportunity employer.