Operational Efficiency/Process Analyst

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We're a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you're passionate about making a difference and growing your career in an inclusive and collaborative environment, we'd love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As an Operational Efficiency Analyst, you will lead strategic initiatives to enhance client and partner experiences by redesigning processes, improving reporting, and delivering data-driven insights. You'll apply methodologies like Lean Six Sigma to identify opportunities, implement solutions, and drive measurable improvements in operational performance. This role plays a key part in modernizing systems and supporting business leaders with impactful analytics and process transformation.

Join one of the region's top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you'll do:

• Identify, own, and implement initiatives that improve operational processes, sometimes from initial opportunity identification through to sustained benefits realization to increase quality and client value
• Consult with management on business needs, opportunities, and operational effectiveness, with recommended solutions for process improvements
• Conduct in-depth process analysis and propose how existing processes can be transformed through automation and digitization, leveraging Microsoft Visio to map both current and future state processes
• Develop and implement the change management plan as part of process redesign initiatives
• Consults and coordinates with stakeholders to design and map business processes and procedures
• Defines requirements for new or enhanced process changes, ensuring client needs are central to design solutions
• Work in partnership with Operations to ensure successful implementation of improved or new processes and procedures
• Perform analysis of operational data insights and identify potential opportunities for operational improvements
• Own all aspects of process redesign initiatives – from opportunity identification to creation of new processes and implementation
• Apply process analysis, improvement, and reengineering methodologies and principles to create a strategy and plan for modernization projects
• Develop and execute process redesign implementation plans, leading and coaching business teams through implementation to ensure strong change management
• Provide regular updates to leadership on the status of initiatives and quantified savings achieved

What you'll bring:

• 3-5 years of experience with process redesign initiatives, using formal process improvement methodologies
• University degree in Finance, Computer Science, Data Management, Business Administration, Mathematics, or related field, or equivalent combination of education and work experience
• 3+ years of demonstrated quantitative analysis, data management techniques, data engineering techniques and processes, preferably in insurance
• Fundamental knowledge of the project management life cycle and change management principles for planning requirements, design, communication, implementation, and evaluation
• Demonstrated ability to apply process analysis, improvement, and reengineering methodologies and principles to identify and implement initiatives to improve operational processes through simplification and automation
• Proven ability to manage stakeholder relationships, from executives to individual contributors
• Strategic mindset with the ability to prioritize business needs and determine the complexity of the process change
• Lean Six Sigma Green Belt certification as a minimum, with commitment to work toward Black Belt certification
• Proficient in use of Visio or similar process mapping software applications
• Highly proficient in developing solutions with Microsoft Power Platform applications, including Power BI PowerApps, and Flow

What's in it for you:

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Allowance provided in place of vacation pay and benefits
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach

At Equitable, we're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at We're happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.

Reports To: Operational Efficiency/Process Analyst

Department: Individual

Term: Temporary Full-Time, Twenty-Four (24) Month Contract

This position is open because of an existing vacancy, and we're looking forward to finding the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.