Full-Time Retail Supervisor

Location:
Ottawa, ON
Compensation:
$18-$20 per hour (dependent on experience)
Full-Time
Do you love leading by example? Can you help create a warm, knowledgeable store environment that reflects the spirit of the outdoors?

At
Fjällräven
, our mission is to help people feel at home in nature. That means more than just great gear; it's about meaningful conversations, community connections, and a culture built around sustainability and curiosity. As a
Retail Supervisor
, you'll take on keyholder responsibilities and act as a shift lead on the sales floor: guiding teammates, supporting operations, and ensuring every guest interaction reflects the values we live by. This hire will also be the store's
visual merchandising lead
, helping to create a visually compelling store environment and an excellent shopping experience for Fjällräven guests.

Come walk with us.
What We Offer
Click here to learn more about Fjallraven benefits like:

• RRSP/DPSP retirement program
• Paid Time Off
• Health Insurance
• Product discounts and access to our outdoor events
• Sustainability focus

What You'll Do
As a Retail Supervisor, you'll partner with the Store Manager and store team to:

• Lead by example on the sales floor, coaching teammates and driving performance
• Deliver exceptional guest experiences through our GUIDE service standards, welcoming, educating, and inspiring guests to explore the outdoors with confidence
• Open and close the store as a trusted keyholder, handling cash, store readiness, and daily transitions
• Support daily operations including visual merchandising, inventory management, and stock accuracy
• Promote sustainability in action, educating guests about programs like the Arctic Fox Initiative and modeling everyday stewardship
• Engage with the local community, helping plan and participate in store events that align with our values and strengthen neighborhood connections

What Makes You a Great Fit
You're someone who loves solving problems, staying organized, and working with people. You find purpose in helping others succeed, whether it's your teammates or the guests you serve. You're adaptable, team-oriented, and excited to grow your leadership skills in a mission-driven company.

You bring:

• Prior experience in retail or customer service
• Leadership skills with the ability to motivate and influence others by example
• A track record of delivering exceptional customer service - you listen, connect, and go the extra mile to make guests feel valued
• Weekend and holiday availability
• Strong communication, organizational, and time management skills
• Passion for the outdoors, sustainability, and helping others connect with nature
• Comfort with retail software systems or a willingness to learn (point-of-sale, inventory management, etc.)

About Us
Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We're more than just a store; we're a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Join us to make a difference while contributing to a mission-driven brand that cares about people and the planet.

INTERESTED?
Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.

To apply, please complete our brief online application.
It's the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.