Casual Receptionist

CHOOSE A CAREER AT CANTERBURY, WHERE COMMUNITY IS AT HOME AND LIFE IS WELL-LIVED

Come join Canterbury to help us live our vision of enhancing the role of seniors in society. You will be joining an industry leader that has been the seniors' residence of choice in Edmonton for over 50 years. You will work alongside leaders who share the mission of providing independence, safety, comfort and connection to support meaningful lives for the Canterbury community. You will build your career in a community that is making a difference in the lives of others.

Position Overview

Reporting directly to the Client Care & Support Supervisor, the Receptionist is accountable for: provision of administrative support to Management employees, Canterbury Foundation departments, the Board of Directors, and residents. The position involves a high level of interaction with seniors, co-workers and oversight of department employees and requires strong interpersonal and relationship building skills. The position requires limited physical endurance (e.g. use of photocopier; reaching; bending; lifting; keyboarding; use of telephone).

The position is comprised of two fundamental areas of accountability:

Administrative Support

Primary Job Functions

• Adhere to all departmental and corporate policies and procedures.
• Provide a broad range of administrative support and coordination functions.
• Ensure safe work procedures are adhered to.
• Receipt of payments for resident's invoices.
• Maintain petty cash, prepare and forward deposits to the Business Office.
• Facilitate and manage support to Food Services (tray requisitions, meal ticket sales).
• Document all information received from any source, whether verbal or observational, in the reception log book,

Performance Standards

• Residents and visitors are greeted in a polite, prompt and courteous manner.
• Incoming telephone calls are answered and directed as required in a polite, prompt, and courteous manner.
• Administrative and word processing support to Managers, employees and residents is provided as needed.
• The Executive Director's requests for assistance in matters dealing with Board or administrative matters are met in timely fashion.
• Incoming corporate mail is received, processed and distributed in an efficient and timely manner.
• Tasks involving management of cash receipts are completed in an accurate and timely fashion.
• Residents' food tray requisitions are completed and forwarded to Food Services accurately and efficiently.
• Records of meal ticket sales are accurately tracked and recorded.

Safety and Security

Primary Job Functions

• Monitor incoming Emergency Call Alerts and ensure they do not go into overtime. Contact HCA/RN if over 5 minutes.
• Respond to smoke/fire alarms in the Court and Manor.
• Ensure that hospital, split key and resident vacation lists are maintained and distributed to designated recipients.

Performance Standards

• Emergency Call requests for assistance are addressed in a prompt manner. If not, document in the logbook and make the Health Services Director aware.
• All fire alarms are handled in accordance with Canterbury Foundation emergency procedures.
• Records of meal ticket sales are accurately tracked and recorded.

Required Skills/Competencies

In performing the above duties described above, the Receptionist will:

• Demonstrate an awareness of accident and injury prevention; adhere to safe work practices and procedures; be responsible for maintaining self-wellness and reduced absenteeism.
• Demonstrate a commitment to customer relations and hospitality by being caring and courteous to residents, families, visitors and co-workers.
• Be able to work within a team and contribute to a positive work environment; seek opportunities for personal development; and strive for excellence.
• Demonstrate good time management, budgetary, and problem-solving skills.
• Demonstrate strength in communication skills (informing/listening/writing).
• Possess good computer skills and knowledge of computer applications including basic word processing, use of email, and spreadsheet data entry.
• Have a flexible schedule. This is a casual position that has no guarantee of weekly hours but will be called when shift coverage is needed (holidays, weekends or short notice.)

Required Education/Experience

The Receptionist will:

• Complete or have completed WHMIS training.
• Complete or have completed First Aid training.
• Possess a High School Diploma
• Have experience in a senior's housing/lodge or care setting (equivalent experience will be considered)
• Have proficiency in Microsoft Office
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Keyboard skills
• Ability to work a switchboard

Health, Safety and Wellness Responsibilities

• Committed to knowing, understanding and reviewing your workplace hazards as identified by your Workplace Hazard Assessment, Joint Workplace Health and Safety Committee and as outlined in Canterbury Foundations Policies and Procedures.
• Participates in making the workplace a safe environment for staff and residents by reporting unsafe conditions, knowing your rights as an employee to refuse unsafe work, and by participating in training, events and committees.
• Wear appropriate personal protective equipment, footwear and apparel for your role and responsibility for your work day (being mindful of hazards approaching and leaving the workplace).

Job Type: Casual

Pay: $18.73-$22.48 per hour

Application question(s):

• Are you legally entitled to work in Canada? (Yes or No)

Work Location: In person