Senior Infrastructure Engineer

Senior Infrastructure Engineer – Network & Hardware

Facilisgroup is a leading technology provider in the Promotional Products industry. We build software-as-a-service solutions that help promotional products distributors become more efficient and grow their sales. Over $1 billion in sales are processed through Facilisgroup's technologies every year.

Location: Ottawa, Canada (Hybrid – 3 days in office)

Reports to: VP of Infrastructure and Information Security

We are seeking an experienced Infrastructure Engineer to Support Syncore, our flagship SaaS platform serving promotional product distributors across North America. This is a product infrastructure role, where you will design, implement, and maintain the physical and network infrastructure that ensures Syncore is secure, available, and performant for our partners.

We operate a Windows-centric, on-premises environment, with a long-term strategy to migrate to cloud (Microsoft Azure).

The ideal candidate:

• Thrive in a hands-on technical role and enjoy solving complex infrastructure problems.
• Communicate effectively with technical and non-technical stakeholders.
• Are comfortable participating in an on-call rotation for production support.
• Have experience working in Agile environments alongside DevOps and Engineering teams.
• Have a working knowledge of ITIL/ITSM processes, particularly Incident Management and Problem Management.

In this role you will:

• Design, document, and maintain secure network architecture including firewalls, switches, routing, VPNs, DNS and perimeter defenses.
•  Install, configure and manage Windows servers, switches, routers and load balancers (e.g. CISCO, SonicWall, Citrix NetScaler) in collaboration with the security team.
• Lead hardware lifecycle: capacity planning, procurement, installation, maintenance and decommissioning.
• Ensure network redundancy, failover, and high availability aligned with business continuity requirements.
• Proactively monitor infrastructure and respond to connectivity or hardware issues as part of on-call rotation.
• Maintain accurate documentation for network topology, hardware inventory, and infrastructure processes.
• Collaborate with the Senior Platform Engineer on shared infrastructure such as storage (SAN), backup systems, and disaster recovery.
• Partner with DevOps and Engineering teams to support deployment pipelines and production operations.
• Stay current on infrastructure technologies and define network requirements that contribute to the organization's cloud migration strategy.
• Support disaster recovery planning and manage SOC-generated alerts in a timely manner.
• Join an out-of-hours/on-call schedule with response times defined by priority and severity ratings.

*This role does not manage corporate IT, employee devices, internal helpdesk functions, or end-user support.  The focus is entirely on product infrastructure.

As Senior Infrastructure Engineer, you bring with you:

• Strong understanding of enterprise networking: TCP/IP, DNS, DHCP, routing, switching, VLANs, and VPNs.
• Hands-on experience with firewalls (e.g., Cisco, SonicWall) and load balancers (e.g., Citrix NetScaler, F5).
• Proficiency with Windows Server environments, including installation, administration, and hardening.
• Experience managing physical hardware in datacenter operations.
• Familiarity with SAN storage, backup technologies, and disaster recovery planning.
• Scripting skills (PowerShell, Bash) for automation and operational tasks.
• Ability to diagnose and resolve complex network and infrastructure issues under pressure.
• Strong documentation habits and a commitment to knowledge sharing.
• Working knowledge of SQL is a bonus.

Key qualifications

• 7+ years of experience in IT infrastructure, with a focus on networking and hardware.
• Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience.
• Networking certification (e.g., CCNA, CCNP) is preferred.
• Experience supporting SaaS or software development organizations is strongly preferred.
• Familiarity with Microsoft Azure and hybrid cloud strategies is a plus, given our long-term cloud strategy. 

Why Facilisgroup?

Through the principles of technology, supply chain and community, Facilisgroup delivers unparalleled growth to its partners within the promotional products industry. More importantly is what we delivery internally: we take care of our people.

Recognized by ASI as one of the Best Places to Work, we take our dedication to company culture seriously, with a commitment to diversity, inclusion, dignity and respect in the workplace. We strive to provide an open, friendly and creative atmosphere where collaboration and conversation between teams and leaders is encouraged.

We provide:

• A forward-thinking path to success with competitive pay and plenty of opportunity for growth.
• Healthcare coverage, including health, dental, vision and flexible spending.
• Exceptional retirement matching to make saving for the future even more rewarding.
• Market-leading paid time off and paid holidays to enjoy your other passions in life. 
• Annual volunteer time to devote toward a passion project or volunteer option you love.
• New parent perks like additional paid leave and flexible scheduling.

Equal Opportunity Employer

Facilisgroup is committed to treating everyone with dignity and respect. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, disability status, or criminal history. Facilisgroup believes in "fair chance hiring "and reserves the right to administer a criminal background check upon hiring and review criminal history.