Knowledge Management Analyst Co-op

Making waves and creating the new industry benchmarks in the ERP SaaS is what Appficiency inc. stands

for. As an Oracle NetSuite Alliance Partner with the first and most complete Market MakingTM solutions,

we go to work each day solving the hardest industry problems and sharing these news-worthy

achievements to set a higher bar for the software and services industry.

Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in seeking diverse backgrounds. We then challenge them with the best opportunities to learn, innovate and lead, more than they could elsewhere. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.

The Knowledge Management (KM) Analyst is a good critical thinker and problem solver, and very organized in order to help design good training modules and training events. This individual will have excellent interpersonal skills and, as part of the KM team, will work closely with employees and managers to create new training content for Appficiency's learning management system, Seismic, while also tracking Seismic data that will support business strategy. This individual should be familiar with Google Drives and Google documents. The Knowledge Management Coop Student will possess excellent communication skills in order to communicate on a regular basis with employees and managers across Appficiency's North American offices.

• Work closely with cross-functional teams to support knowledge sharing and data-related initiatives.
• Help train staff or teams on new tools or processes related to data management and knowledge sharing.
• Provide support to Content Creators with Siesmic (LMS system) in lesson development.
• Assist with developing employee training modules by revising or editing content prior to publishing on Lessonly
• Edit video content for lesson courses
• Support the design of high quality Seismic modules
• Assist in identifying opportunities to streamline and optimize knowledge management and data handling processes.
• Support in the design and implementation of process workflows related to knowledge sharing, data entry, and data analysis.
• Help with the creation of process documentation and user manuals for data management best practices.
• Analyze organizational data to identify trends, patterns, and insights that contribute to decision-making.
  
• Assist in preparing data reports and visualizations for stakeholders.
• Conduct research and create summaries to support data-driven recommendations and decisions.
• Perform basic statistical analysis and help in interpreting data for business strategies.
• Plan in-person and/or virtual KM training events
• Facilitate webinars
• Track metrics in Siesmic on a regular basis
• Collect and organize feedback following training sessions
• Work closely with and listen to colleagues explain their needs for training and then summarizing and sharing their learning needs with the KM team.
• Other duties as required

• Undergraduate in human resources, psychology, marketing or business
• Interest in Training and development
• Excellent verbal and written communication skills
• Exceptional attention to detail and problem solving skills
• Ability to work well in a fast-paced environment and deal with changing priorities
• Experience in teaching/training, adult education, lesson development and content creation
• Familiarity with ERP, CRM, or e-commerce applications

• Thrives in an ambiguous environment where personal drive and judgment need to be exercised daily
• Capable of taking initiative, asking questions, and perf