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VIP Account Manager

4 hours ago

Toronto, Ontario, Canada Hard Rock Digital Full time

What are we building?

At Hard Rock Games, we're not just making games—we're crafting experiences that connect people, deliver thrills, and celebrate the spirit of Hard Rock. As the social casino gaming arm of Hard Rock Digital, our teams shape every stage of the journey from concept to launch to live operations, giving our teams the ability to innovate, experiment, and make real impact.

With the backing of a globally recognized brand, we combine the agility of a startup with the reach of an entertainment powerhouse. Here, creativity thrives, ideas scale, and careers grow.

We're looking for passionate creators, builders, and innovators to join us in shaping the future of free-to-play gaming. Let's play hard.

What's the position?

We're looking for a VIP Account Manager who is passionate about people, casino games, and the international Hard Rock brand. In this role your primary directive will be managing a portfolio of our biggest social game players. You will be responsible for retaining, growing, and/or reactivating our players - but most of all, building authentic, personalized, and deeply human relationships with them. You will do this by providing white glove customer service, customized and strategic rewards, exclusive experiences, all with a mindset of driving long term, sustainable revenue growth.

Responsibilities

  • Manage, organize, and create unique and detailed strategies for managing every single player in your portfolio.

  • Communicate with your players daily by email, text, and phone to build a relationship.

  • Meet and exceed retention, growth, and reactivation targets by utilizing our systems tools to ensure you are rewarding players in an effective and timely manner to stimulate their play levels.

  • Ensure any players' property visits are enhanced as much as possible via the tools and relationships we have.

  • Schedule and book your players to meet you during property initiatives, as well as contribute to hitting specific acquisition goals during those visits.

  • Share profiles of players you've built across the team, and provide player feedback at the leadership level.

  • Help contribute to VIP promotions and other team

  • Cultivate and maintain strong relationships with your team and other internal shareholders.

  • Mentor and help train less-senior members of the team