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Property Manager

3 weeks ago

Windsor ON NA S, Canada Marda Management Full time

Property Manager

General Scope

MARDA Management Inc. is a full service property management company, managing property of all sizes. MARDA Management Inc. as a company, provides services that include showing vacancies, screening tenants, signing leases, collecting rent, evicting tenants, fielding tenant requests and complaints and spearheading maintenance requirements and renovation projects of all types.

Specific Accountabilities

The Property Manager plays a pivotal role in overseeing day to day management of our tenant needs, managing challenging tenant behaviours and escalated rent payment issues. The Property Manager also oversees our Co-Operative Housing which includes some on site time at the Co-Op location(s), attendance at monthly board meetings and oversight of those location(s) as a whole. The Property Manager provides support for all members of the property management team as needed ensuring top-notch service and effective communication with both property owners and tenants.

Tenant Management

  • Address all day-to-day tenant inquiries via phone, text, and email promptly
  • Collaborate with client services team to ensure clients are regularly updated as to all rent/damage collection efforts and/or legal steps taken to resolve payment or behavioural issues at their property
  • Address any escalated rent collection issues fully
  • Manager tenant behavioural issues
  • Maintain open and clear communication lines with all stakeholders to ensure full satisfaction and maintain the company's good standing reputation
  • Oversight of the Co-Operative housing location(s) including on site presence, board meetings, acting as the board of directors' liaisons, resoling any co-operative housing issues as they arise.

Maintenance & Repair

  • Collaborate with the maintenance team lead on significant project repairs that impact tenants.
  • Participate in the after hours on-call rotation ( approximately once every 6-10 weeks)

Qualifications and skills

  • 2-5 years of experience in property management or a related field an asset.
  • Proven Client Management capabilities
  • Strong interpersonal and communication skills.
  • Proficient in use of computers and standard office software
  • Knowledge of property management regulations and best practices.
  • Ability to handle challenging situations with diplomacy and professionalism
  • Must have drivers license and vehicle that is available for daily use to execute responsibilities
  • Must obtain and submit a police clearance
  • Must participate in rotating on call shift

At MARDA Management, we have built an environment and work culture that we are very proud of. We have worked diligently to ensure our team understands and lives our core values: frictionless customer experience, growth (of our clients, our team and our company), culture (we bring our authentic selves to work), speed (we think act and respond quickly, period). If you can excel in these core values, you will be a wonderful fit in our organization.

We are a FOR PURPOSE company. We have something called the MARDA Angel Network whereby we ask our property owners each year to contribute to our angel network instead of buying our staff chocolate and gifts at the holidays - we use the funds within the angel network to support our tenants, when they need it most. We have put gifts around Christmas trees, paid rent for people, put food on the table, helped after a fire, and the list goes on. This is one of the primary ways we choose to give back to the tenants who live in the homes we care for.

We offer full health and dental benefits, but what makes us unique is that we also offer an employee benefit that no one else does: a one month paid sabbatical after 8 years of service whereby the employee selects a growth model based on one of these four pillars: personal, professional, vitality, community. They complete the growth model while off on their one month paid time which takes 12-16 hours - this gives them a chance to advance themselves, and grow personally, while paid. The rest of the time, the employee decides how to spend it, at home or afar. The right people are our best asset, and if you think you're one of them, we'd love to hear from you.

Job Type: Full-time

Pay: $42,000.00-$45,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Windsor, ON N9A 5S4: reliably commute or plan to relocate before starting work (required)

Experience:

  • property management: 1 year (preferred)

Work Location: In person