Customer Service Specialist

2 days ago

Calgary AB TZ A, Canada Lammle's Western Wear & Tack Full time

Position: Customer Service Specialist

Report To: Omni (eCommerce) Manager

Role:

You are passionate about the western lifestyle, and it's easy for you to strike up natural conversation with our customers as you address their needs. You strive to deliver excellent customer service. You can multitask with a smile on your face and work within a team to ensure every one of our customers receives the "Lammle's Experience". This position is responsible for managing the customer service experience, customer issues related to order fulfillment, and corporate sales assistance for online customers across Canada.

This position requires regular evening and weekend . Candidates must have open availability during these times, as most shifts will be scheduled for evenings and weekends.

Responsibilities:

Customer Service

  • Resolve incoming customer service issues pertaining to Lammle's Western Wear (LWW) in a positive manner and maintaining the brand standards through all communications
  • Follow-up on open tickets daily to ensure a timely resolution
  • Communicate product issues with the buying team and collaborate on a resolution that best satisfies the customer
  • Collaborate with the buying team on delivering special order items to the customer
  • Communicate with store managers and associates on any store related customer service issues
  • Update and continuously develop processes and best practices to improve the customer experience
  • Create orders for customers having trouble ordering online.
  • Create and/or edit online orders as needed or requested by the customer
  • Work with ecommerce fulfillment and accounting in resolving order/return discrepancies
  • Assist the ecommerce fulfillment team in the customer return/exchange process
  • Investigate delivery issues directly with Canada Post or alternative
  • Monitor returns, warranty activities, and complete related tasks
  • Opening courier investigations for lost, damaged, or delayed parcels – working closely with Canada Post
  • Collect customer feedback
  • Responding to and resolving all social media platform customer requests for product, complaints, and inquiries.

Product Content, as required

  • Acquire product content from the buying team or directly from the vendor and display in a timely manner

  • Scrape brand websites for product content

  • Manage product content spreadsheets
  • Ensure an accurate description or write up of product is in place

Order Fulfillment, as required:

  • Assist with picker and packer online orders in high volume periods
  • Provide additional support to the fulfillment team

Corporate Sales Assistance, as required

  • Be the lead on taking requests and inquiries of our corporate customer and work with the buyers to find the right product or solution
  • Coordinate the delivery or pickup with the warehouse and or the client
  • Work with the buyers to load product and maintain the corporate website as required
  • Organize and execute administrative tasks related to the corporate customer

Skills:

  • Strong personal skills, outgoing and able to communicate with co-workers and customers
  • Sales and customer service orientated, ability to identify sales opportunities and problem solve
  • Western lifestyle knowledge preferred

Qualifications:

  • Retail experience is an asset.
  • Aptitude for technology and software
  • Strong typing skills
  • Excellent reading and writing skills
  • Organized and efficient
  • Independent worker when necessary
  • Critical thinking skills, proactive and innovative

  • Customer Service Specialist

    2 days ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service Specialist

    1 week ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service Representative

    4 days ago

    Calgary, AB TL A, Canada Calgary North Decorating Benjamin Moore Full time

    Job Description: Part Time Customer Service SpecialistCalgary North Decorating is an independently owned high end Paint and Design store. Our team is dedicated to ensuring all our customers receive excellent customer service and expert advice no matter what their home project is. We sell all the Benjamin Moore Paint and Stain collections, along with a vast...

  • Customer Service Specialist

    1 week ago

    Calgary, AB TC J, Canada Future Transfer Co. Inc. Full time $23,000 - $35,000 per year

    We are HiringWe are looking for two reliable, detail-oriented Customer Service Specialists to join our teamLocation: Calgary, ABHours: 9:00 - 5:00Who are we?We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that's authentic and measurable as well as bringing leadership to community...

  • Customer Service Specialist

    2 weeks ago

    Calgary, Canada Convoy Supply Full time

    Dental Insurance - Disability Insurance - Health Insurance - Life Insurance **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a...

  • Oaken Customer Service Specialist

    1 week ago

    Calgary, Alberta, TR A, Canada Home Trust Full time $120,000 - $130,000 per year

    Come join Home Trust Company as an Oaken Customer Service Specialist in our Customer Experience team Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential...

  • Client Account Specialist

    4 days ago

    Calgary, Canada Customer Acquisition Firm Full time

    **Overview** **Duties** - Communicate effectively with clients to understand their requirements - Negotiate contracts and agreements to secure favourable terms for both the client and the company - Collaborate with the business development team to identify new opportunities for growth within existing accounts - Manage client accounts by maintaining accurate...

  • Customer Service Specialist

    4 days ago

    Calgary, Canada Southwire Company LLC Full time

    A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor...

  • Service Technician

    2 days ago

    Calgary, AB TZ A, Canada ProMaxx Mechanical Ltd Full time

    Service Technician – PlumbingProMaxx Mechanical Ltd. – Calgary, ABFull-Time | Industry Leading Commission Structure | Benefits | Team-Oriented CultureOverviewPromaxx Mechanical Ltd. is growing, and we're looking for a motivated and customer-focused Plumbing Service Technician to join our team. If you're a licensed plumber who enjoys troubleshooting,...

  • Customer Service Specialist

    1 hour ago

    Calgary, Canada Convoy Supply Full time

    Dental Insurance - Disability Insurance - Health Insurance - Life Insurance - Weekdays - 8hr - Days **CUSTOMER SERVICE SPECIALIST** **Join Our Team at Convoy - Where Your Career Builds as Strong as Our Materials!** Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada,...