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Senior Event Manager
2 weeks ago
BC Place is hiring a
Senior Event Manager
with a focus on delivering large spectator sporting events, including international and our tenant partner teams; BC Lions and Whitecaps FC. The position plays a key role in ensuring service excellence, client relations and event management, planning and administration in a fast-paced, high-energy environment.
We are looking for a candidate with strong personal motivation who can manage multiple projects simultaneously, find synergies and mentor others. A keen eye for detail and the ability to work to tight deadlines, with excellent communication skills, and a proven record of managing relationships are essential.
What you will do:
- This role will focus on sporting events and will manage our tenant teams (BC Lions and Whitecaps FC), as well as other sporting events
- Builds and maintains superb relationships with every client/partner through all phases of planning, execution and follow-up;
- Works closely with our tenant teams and other clients to ensure seamless delivery of diverse events in alignment with venue policies, regulations, and PavCo's objectives;
- Balances client expectations with facility standards and contractual obligations to ensure safe and successful events;
- Resolves issues and strives to improve the client experience
- Financial management of events, including participation in quoting and negotiating of provisioning of services through to verifying orders and final invoicing
- Exercises discretion in making financial decisions regarding events and client requests that fall outside of the contractual agreement, ensuring alignment with departmental budgets and overall financial objectives;
- Exercises discretion in escalating matters to the Senior Manager, Event Operations & Management, utilizing appropriate judgment to determine when escalation is warranted
- Contributes actively to a positive team culture and the improvement of the organization through participation in team meetings, involvement in special projects and implementing learnings from post-event briefings;
- Provides mentoring, leadership, training and direction to the Event Managers to advance their roles aligning with BC Place's vision of becoming a world leader in event management. Fosters their professional growth and development toward more advanced skills and behaviors.
- Reviews and manages Event Managers' performance and development plans to ensure goals and objectives are met;
- Manages and resolves conflicts amongst team members to foster a healthy and collaborative team dynamic.
What you will bring:
- Minimum 5 years' experience in the Event Management and/or Hospitality industry supervising others, budgeting, and event costing;
- Experience with managing large-scale sporting events
- IT, digital and media literate including the use of desktop programs, and social media; proficient in Microsoft Office and other related software;
- Proficiency with Momentus (Event Business Management System), or a similar event business management system an asset;
- A proven track record of using innovation in support of events and service excellence delivery;
- Demonstrated ability to set and achieve high performance standards and achieve them through collaborating with various departments and extended team;
- High level of organizational and interpersonal skills, including strong written and verbal communication;
- Experience with working in a unionized environment, and the daily administration of a collective bargaining agreement;
- Ability to work flexible hours supporting events including evenings, weekends and holidays.
We Appreciate Your Interest in PavCo and This Position
At PavCo, we are committed to building high-performance teams. Our selection process is thorough, and all candidate applications are reviewed. Should your qualifications and experience meet the requirements of this role, a member of our talent acquisition team will contact you.
