Veterinary Receptionist

About Moore Equine

At Moore Equine Veterinary Centre, we are committed to providing exceptional care for horses and outstanding service to their owners. Our team values compassion, professionalism, and innovation, creating a collaborative environment where both clients and staff feel supported and respected.

About You

The team at Moore Equine is excited to welcome a full-time Receptionist to our busy, client-focused veterinary practice We're looking for someone who thrives in a fast-paced environment, brings exceptional organizational and communication skills, and delivers outstanding customer service with professionalism and care.

As the ideal candidate, you are detail-oriented, tech-savvy, and comfortable using scheduling systems (HVMS experience is an asset). You are able to stay calm under pressure and create a positive experience for every client. You'll need to juggle multiple priorities with accuracy, adapt quickly to changing situations, and work collaboratively as part of a supportive team. Experience in an equine setting, veterinary hospital, or medical reception setting is an asset.

Key Responsibilities

• Manage phones, appointment booking, patient check-ins, and client inquiries.
• Process payments, prescription refills, callback reminders, and referral calls.
• Maintain front office operations, including opening/closing procedures, coffee supplies, client visits.
• Handle email inquiries and provide administrative support for veterinarians.
• Prepare hospital forms, euthanasia consents, and patient admissions.
• Input holidays and recurring meetings into HVMS and manage schedule blocking.
• Organize aftercare, lab pickups, and sample shipping.
• Coordinate regulated CFIA testing and export and import paperwork (Canada/US/Europe).
• Process after-care, lab, and CFIA billing.
• Assist with community engagement initiatives and event planning.
• Lead event scheduling and staff coordination.
• Manage UCVM/WCVM donations and send sympathy cards.

Compensation and Benefits

We offer a competitive salary based on experience, along with a comprehensive benefits package including health and dental coverage, paid vacation, staff discounts, uniform allowance, and opportunities for professional development.

Apply Today

Send your resume and cover letter to

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off

Work Location: In person