Desk Appraiser

Work Location:

Toronto, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

$55,400 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

In your role as a Desk Appraiser, you will be responsible for supporting field teams through various activities; primarily, completing desk appraisals for risks based upon information supplied from clients. The role will also be responsible for select clientele, stakeholder and partner interactions to support appraisal teams. This role will also take on initiatives aimed at providing personal growth opportunities while supporting overall department goals.

Responsibilities will include but are not limited to the following:

• Conduct desk insurance appraisals of homes of various risk and adhere to agreed-upon timelines, targets and loss control measures
• Obtain photos of the risk, interview clients, calculate replacement cost estimates, and complete Appraisal reports to establish adequate coverage amounts, identify potential additional coverage needs, documentation and photographs of materials, finishes and unique characteristics, to simplify the claims process
• Scheduling appraisal appointments with clients based on priority and appraiser availability while effectively managing timeliness
• Ensure Appraisers achieve annual productivity targets by adjusting appointments accordingly
• Assign Appraisers to specific properties according to geographic location and managing efficient workload
• Undertaking file assignment based off appraiser's authority limit and current case load
• Contribute to the legendary customer experience v ia a net promotor score collaborating with internal and external partners while valuing speed and accuracy
• Manage consumer r elationships, promoting the TD brand by acting as the face of the company during appraisals. Analyze and resolve disputes related to customer complaints, replacement cost and risk engineering, etc. for own reports
• Quality control reviews of appraisal reports from internal staff as well as vendor companies
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
• Contribute reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters
• Requires sound conceptual knowledge in their own field of specialty
• May lead small projects and / or support work streams of a bigger project
• Investigates and analyzes potential solutions; ensures processes and functional programs are implemented
• Attend monthly site visits with Appraisers to understand job functionality and interaction with clientele

Job Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent experience required
• Experience in estimating and/or valuation an asset
• Architectural, construction, inspection, appraisal, high value real estate, risk management or similar backgrounds are considered an asset.
• CRM/CIP considered an asset

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet