Director, Digital Health Quality

Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?
Reporting to the Senior Director, Quality & Outcomes, the Director Digital Health Quality & Risk Management will play a pivotal role in safeguarding clinical quality and risk management as we advance digitally enabled healthcare solutions.

The Digital Health Quality & Risk Management Director will design robust frameworks, implement evidence-based policies, and provide actionable insights that ensure our digital health initiatives meet the highest standards of safety, efficacy, and compliance.

About You

• You are an experienced healthcare professional with a demonstrated track record in clinical risk management, policy development, and quality assurance.
• You thrive in dynamic environments and excel at cultivating strong relationships across diverse teams and stakeholder groups.

What You'll Do

• Develop & Implement Risk Frameworks: Create and oversee comprehensive clinical risk management policies tailored to digitally enabled healthcare programs.
• Drive Quality Standards: Design pragmatic quality management frameworks grounded in evidence-based guidelines and our Enterprise Quality Framework across broad clinical domains.
• Evidence Appraisal: Conduct rigorous appraisal of clinical trial data and synthesize findings from multiple sources to inform standards of care.
• Operational Leadership: Lead small multidisciplinary teams both virtually and in person; manage budgets, develop workplans, and ensure timely delivery of project milestones.
• Project Management: Guide day-to-day coordination of deliverables; resolve operational issues as they arise.
• Report Generation: Produce clear, concise reports and briefing materials for senior leadership and cross-functional teams.
• Stakeholder Communication: Articulate main points effectively to technical, clinical, executive, and external audiences; facilitate meetings to drive consensus on priorities.
• Regulatory Awareness: Monitor developments in legal/regulatory frameworks relevant to digital clinical applications.

What You'll Need

• University degree with a concentration in Health Sciences/Public Health/Health Administration or related field (PhD preferred)
• 7+ years' experience in healthcare sector with proven expertise in clinical risk management and quality assurance
• Demonstrated excellence applying evidence-based methodologies; deep understanding of research rigor (clinical trial appraisal, evidence hierarchy & synthesis)
• Experience leading small teams of varied clinical backgrounds; budget oversight; project management leadership
• Superior oral/written communication skills; expert PowerPoint abilities
• Ability to develop business cases/reports with accompanying analytic models
• Strong problem-solving skills; ability to proactively manage deliverables in fast-paced environments
• Knowledge of Canadian healthcare regulatory frameworks/ecosystem
• Well-developed interpersonal skills; capacity to cultivate relationships at all levels

Nice to Have:

• Previous experience as a clinical advisor on legal/risk matters
• Prior involvement in digitally-enabled healthcare or digital health innovation

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through
Academy
.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

*Employment Type:*
Full time

*Type of Role:*
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l'embauche :

$128, $176,000.00 / ,00$ ,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.