Chapter Lead, Wireless Product Management

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

KEY RESPONSIBILITIES

• Lead, coach, and mentor Product Leads, building a high-performing wireless product chapter

• Work with chapter members to create personalized growth paths, identifying opportunities for skill development and future career progression.

• Lead a learning agenda, organizing workshops, training, and communities of practice to ensure your team has the skills to meet tomorrow's challenges.

• Establish a strong, collaborative feedback loop with Product Owners to ensure performance and career discussions are informed by both craft expertise and day-to-day delivery.

• Assess chapter capabilities to inform workforce planning, recruitment, and succession strategies.

• Collaborate with Product Owners and Crew Leads to define a unified wireless product roadmap aligned with business objectives and customer needs.

• Drive strategic initiatives from concept and incubation through execution, ensuring smooth transition to squads for delivery.

• Serve as a central point of contact for strategic and roadmap alignment.

• Support the development and launch of new wireless products and services, including business case analysis and early-stage planning.

• Transition approved initiatives into delivery teams, ensuring proper structure, documentation, and knowledge transfer.

• Partner with Sales, Training, and Enablement teams to design programs that drive adoption, capability building, and cultural transformation.

• Champion product advocacy and alignment across the organization to enhance engagement and customer focus.

• Establish governance frameworks for wireless products and services to optimize cost, maximize value, and maintain operational efficiency.

At Cogeco, diversity is an essential asset to our organization's performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence

ACADEMIC TRAINING

• Bachelor's degree in Business, Computer Science, Marketing or a related field.

WORK EXPERIENCE

• 7-10 years of experience in wireless product management, vendor management, and related role with launching new wireless operators and/or services 

• 5+ years of proven experience in a leadership, mentorship, or coaching role, with a formal management experience is required

• 3+ years of experience with  Agile methodologies to drive product development, ensuring iterative delivery and continuous improvement.

SPECIFIC COMPETENCIES

• Bilingual (English/French) with ability to operate effectively across diverse environments (remote, field, office) including travel to Montreal, Burlington and Quincy. Hybrid role requires minimum one in-office day per week.

• Expertise in modern product management methodologies, including product discovery, design thinking, and lean principles.

• Skilled in defining and prioritizing product initiatives to deliver maximum value.

• Conducts user research via surveys, interviews, and usability testing to validate product concepts and uncover actionable insights.

• Proficient with product analytics platforms and A/B testing tools to measure performance, guide decisions, and optimize product outcomes.

• Strong analytical skills with ability to identify trends, recognize improvement opportunities, and apply creative problem-solving.

• Demonstrates strategic thinking and problem-solving capabilities, balancing independent work with collaborative efforts.

• Knowledgeable of industry trends and emerging technologies in retail and channel management; adapts quickly to evolving business needs.

• Excellent communication skills, including presentations, workshops, and active listening to engage cross-functional teams and stakeholders.

• Strong influencing and negotiation skills to manage vendor relationships, optimize procurement costs, and secure favorable service level agreements (SLAs).

• Collaborates effectively with Sales, Marketing, Supply Chain, IT, and Finance to align device lifecycle strategies with business objectives.

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially