Case Manager, Childcare Inclusion Services

Case Manager, Childcare Inclusion Services

Location: Burlington, Ontario

Position Type: Full-Time, 12-Month Contract with the possibility of extension; includes benefits and a complimentary YMCA membership

Annual Salary: $63,561 annually

Salary Grade: Grade 5

Position Overview:

We believe that it is through the power of our amazing people that #YSavesLives. By joining the Child Care team, you will contribute to making our Y the best place to work.

Reporting to the General Manager of Inclusion Services for Children, the Case Manager provides support to the School Age Child Care, Day Camp and Community Outreach departments through conducting program visits, assessing and creating support plans, building relationships and facilitating training sessions in the Hamilton, Burlington, and Brantford regions. This position has a dotted-line responsibility for providing guidance and oversight to the Inclusion Support Facilitator.

The Case Manager works collaboratively with both internal and external stakeholders to remove barriers to inclusion and support quality childcare, day camp and outreach programs where children aged 3.8 – 12 years feel connected, a sense of belonging, well-being, expression and engagement.

This is a great opportunity for an individual with a high level of interest in working with the YMCA HBB as a charitable organization.

What You'll Do:

• Empower staff to set up program spaces that are inclusive of all children by providing effective group resources and promote a universal design approach to inclusion.
• Complete intakes and develop individual plans utilizing a strength-based approach; outline effective strategies, as well as consider the health, safety, well-being, and engagement of children.
• Complete program visits involving observations and the development of support plans for group management and/or individual children.
• Utilize a variety of teaching techniques including relationship building, active listening, modeling strategies in action, providing practical strategies and onsite support.
• Work collaboratively with Childcare Inclusion Services Team, Managers of Early Learning Child-Care, Child-Care Managers and Day Camp Manager to ensure frontline staff are supported.
• Maintain relationships with community partners by having knowledge of relevant services and resources.
• Plan and organize schedules to support the needs of children and programs.
• Communicate in a respectful manner, including listening and seeking to understand different perspectives.
• Collect, prepare, and maintain ongoing accurate information and documentation.
• Consult with parents/caregivers, social workers, school staff, and other professionals, including involvement in parent/caregiver meetings.
• Source and create relevant and current resources to support inclusion.
• Develop and lead professional learning sessions.
• Hours of work are based on a 40-hour per week schedule, Monday to Friday, with the flexibility to be available early mornings and evenings to accommodate the needs of the Child Care Programs. At certain times during the year, weekends may be required for the purpose of providing training.

What You'll Bring:

• Post-secondary education in a child related field such as Child and Youth Care, Counselling, Education, Social Work.
• Minimum 4 years of experience working in a childcare setting.
• Knowledge of child development demonstrated through experience working with children that have developmental, physical, health/medical, personal care, mental health, and social emotional needs.
• Maintains knowledge of current and emerging ministry directions and curriculum.
• Ability to plan, facilitate and monitor strategies for children with moderate to severe special needs.
• Excellent problem-solving skills with the ability to exercise sound judgement.
• Strong organizational skills and ability to effectively prioritize responsibilities.
• Ability to work effectively both independently and as part of a team.
• Expert facilitation and conflict management skills.
• Strong interpersonal communication skills, both written and verbal.
• Ability to work in a fast-paced environment with multiple demands occurring at once.
• Proficient computer skills in Microsoft Office email and/or internet applications.
• Current Standard First Aid and CPR (Level C) certification.
• Access to reliable personal transportation to travel throughout Hamilton, Burlington, Brantford to visit programs within the community and provide on-site support is required.

A Major Asset If:

• You have Crises Intervention and Prevention Certification.
• You have experience in working with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity.
• You have experience with use of Salesforce.

Organizational Overview

As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA's determination in strengthening the foundations of community for all people.

Inclusion, Diversity, Equality and Accessibility

The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our People, Leadership and Culture Department at

Ready to Make a Difference?

This is your chance to play a critical role in shaping a thriving, inclusive workplace where employees feel supported and empowered. If you're passionate about people and excited to lead impactful initiatives, we want to hear from you

Interested in applying?

Please complete your application and submit your resume to Christina Wood, General Manager, Inclusion Services via email at by November 07, 2025.

Job Types: Full-time, Permanent

Pay: $63,561.00 per year

Benefits:

• Dental care
• Employee assistance program
• Paid time off

Work Location: In person