Business Process Analyst

**Posting Deadline: Please submit your application by 11:59 PM PST, January 19, 2026**

Position Type:
Temporary

Together, Let's Do Great Things

We're the largest financial institution based on Vancouver Island and the Gulf Islands, and we've got an opportunity for you. We are seeking a
Business
Process
Analyst
to drive process improvement by collaborating across teams, mapping and optimizing workflows, and enabling prioritized initiatives that support Coastal Community's strategic goals.

What's the role?

As a
Business
Process
Analyst
, you are a key member of the Enterprise Business Process Improvement team within the Project Management Office, supporting Coastal Community's mission to deliver impactful work. Reporting to the Senior Manager, Corporate Planning and Projects, this role collaborates with cross-functional teams to translate business needs into actionable insights and process improvements. Building on these collaborations, the
Business Process Analyst
leads the identification, analysis, and optimization of business processes. In addition, the role facilitates end-to-end process mapping and enables the intake, prioritization, and delivery of initiatives aligned with strategic enterprise priorities.

Your duties will include:

• Lead and facilitate process mapping, workshops, and engage with stakeholders to uncover business needs, gather requirements, design, and document improved workflows and member/client experience journeys.
• Translate business needs into detailed process designs by mapping current and desired states, enabling clear documentation of requirements and opportunities for improvement.
• Partners with business unit teams across departments and divisions to co-create and validate improved processes focused on simplification, automation, and member-centric design.
• Supports business case development, and enablement of the intake, prioritization, and delivery of process improvement initiatives.
• Defines, tracks, and reports on KPIs that measure the impact of process improvements and align with organizational strategy.
• Supports implementation and change management, including stakeholder analysis, communication, and training to ensure successful adoption of new solutions.
• Maintains and continuously updates a centralized repository of process maps, workflow diagrams, and journey documentation to ensure transparency, accessibility, and support for ongoing process improvement initiatives.

What are we looking for?

• Bachelor's degree in Business Administration, Information Systems, or related field requiring 3-4 years of full-time study, or an equivalent combination of education, training and experience.
• Completion of a Lean, Six Sigma, and/or Agile methodologies (or related Business Process) certification.

Ideally, you are a flexible, collaborative team player with:

• 4+ years' experience in business analysis, process improvement, or related roles.
• Demonstrated experience in process analysis, including mapping, evaluating, and optimizing business processes.
• Proficiency with process improvement tools (e.g., Visio, PowerBI, SharePoint, Teams).
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience working in agile environments and familiarity with Scrum ceremonies is an asset.

If you're an approachable problem solver who embraces self-development and life-long learning, you'll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We're proud of the legacy we've built and the things that make us who we are:

• We're 100% member-owned, with all decisions made locally—right here on Vancouver Island.
• We're a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centers, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual's unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that's second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more Join us and be part of a community that values your growth and success

Career Band Range (Annual Salary) – $70,500.00 to $90,173.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you