RQ10343 - Systems Administrator/Operations Support Specialist - Intermediate
13 hours ago
Description:
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
Assist with distribution of client application communications interfacing with Business Subject Matter Experts
Identify connectivity defects and assist in trouble shooting root cause
Follow all established Service Management processes, and identify opportunities for improvement
Requirements
Experience and Skill Set Requirements:
Must Haves:
Knowledge of Service Management Processes with 2+ years' experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets
Skill Set Requirements:
Public Sector Experience:
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Technical Skills:
Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Service Management Skills:
Management and Communication Skills:
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
-
Systems Administrator
13 hours ago
Toronto, Ontario, Canada Pride Global Full time**Job Title: Systems Administrator / Operations Support Specialist - IntermediateLocation: Toronto, ON (Onsite)Duration: 8 Months (Possible Extension)Client: Public Sector (Preferred)Pay Rate: C$45-C$55/hrRole Overview**The Systems Administrator / Operations Support Specialist provides operational and project support for enterprise IT infrastructure...
-
Toronto, Ontario, Canada Maarut Inc Full timeDeliverables:24/7/365 Monitoring and Support of...
-
Toronto, Ontario, Canada Maarut Inc Full timeDeliverables:24/7/365 Monitoring and Support of...
-
Intermediate Implementation Specialist
13 hours ago
Toronto, Ontario, Canada Gravity Full timeAbout the roleWe are seeking an Intermediate Implementation Specialist to join our Professional Services team. In this role, you'll support US public sector organizations in the configuration and adoption of Gravity's Budgeting & Planning Suite. You'll leverage your public sector finance knowledge, problem-solving ability, and project coordination skills to...
-
System Design Specialist
7 days ago
Toronto, Ontario, Canada Hitachi Full timeAbout UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck...
-
Quality Assurance Specialist-Intermediate
4 days ago
Toronto, Ontario, Canada Aversan Full timeQuality Engineer/ Assurance SpecialistAversan Inc. ) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.We are currently seeking a qualified Quality Assurance Specialist help to promote a...
-
Toronto, Ontario, Canada Maarut Inc Full timeDeliverables:Monitoring, maintaining, and supporting mainframe batch processing 24/7/365. Plan, monitor, and control the schedule for production batch and online processing to ensure availability for client ministry mission-critical systems.
-
People Operations and Systems Specialist
6 hours ago
Toronto, Ontario, Canada Enable Full timeManaging pricing and rebates shouldn't be a hassle. Enable's intelligent platform is built for the speed of today's market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization,...
-
People Operations and Systems Specialist
4 days ago
Toronto, Ontario, Canada Enable Full timeManaging pricing and rebates shouldn't be a hassle. Enable's intelligent platform is built for the speed of today's market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization,...
-
Mainframe Systems Specialist
13 hours ago
Toronto, Ontario, Canada Capgemini Full timeAbout the job you're consideringCapgemini is seeking a well experienced Mainframe Systems Specialist to support product development tools and ensure seamless installation, deployment, migration, and training for mainframe environments. This role requires deep technical expertise in IBM products, z/OS systems, and associated tools, along with strong...
