Sales associate

Job Title: Sales Associate - Supplement King North Vancouver

Location: North Vancouver, BC

Job Type: Full-time and Part-time

About Us:

Supplement King is a thriving provider of nutritional supplements dedicated to supporting our customers in achieving their health and fitness goals. We are currently seeking a dynamic and results-driven Sales Associate North Vancouver, BC. The successful candidate will play a pivotal role in overseeing various operational aspects to ensure the seamless operation of our store.

About the Role

Supplement King is looking for energetic, reliable, and customer-focused Sales Associates to join our team. This role is perfect for someone passionate about health and fitness, who enjoys helping customers reach their goals while maintaining high store standards and strong teamwork.

Sales Associates are the face of Supplement King—responsible for delivering exceptional customer experiences, executing sales at the highest level, and supporting daily store operations.

Key ResponsibilitiesAccountability & Communication

• Clock in and out accurately using WhenIWork
• Keep availability updated at all times
• Read, acknowledge, and follow all updates in the Shift Log and Daily Task Sheet (Asana)
• Review notes assigned to you and confirm once completed
• Understand and represent Supplement King's 4 Core Values

Customer Experience & Sales

• Customers always come first—no exceptions
• Greet every customer warmly and professionally
• Proactively offer assistance using goal-based selling
• Follow the 5 Sales Steps to enhance customer experience
• Answer in-store, phone, and Meta inquiries promptly
• Handle product holds, online order pickups, and Royalty program questions
• Sign up customers and promote the Royalty Program
• Work toward increasing units per transaction and average ticket

Product Knowledge

• Stay up to date on product features, benefits, and new arrivals
• Provide confident, tailored recommendations based on customer goals
• Support team learning by assisting peers with product questions
• Complete all Scoop onboarding modules and assigned training/webinars

Point of Sale (POS) Responsibilities

• Accurately process transactions in CounterPoint
• Create and update customer profiles
• Apply promotions, discounts, and royalty bucks correctly
• Process returns and refunds according to company policy
• Follow all cash handling procedures, including:
• Opening and closing tills
• Cash drops and till counts

Cleaning & Merchandising

• Complete assigned cleaning and merchandising tasks daily
• Keep shelves stocked, faced, and correctly labeled
• Support seasonal and promotional resets
• Maintain organized backroom and stock areas
• Ensure bathrooms are clean and stocked
• Replenish the sales floor from backroom inventory

Opening & Closing Duties (Key Holder)

• Open and close the store following security protocols
• Arm and disarm the alarm system using your personal code
• Opening Duties Include:
• Turning on open sign, music, fridge lights
• Counting float and activating till
• Completing store walkthrough and online order check
• Reviewing Shift Log, Slack, and Meta messages
• Closing Duties Include:
• Counting tills and completing cash drops
• Cleaning store, bathroom, and backroom
• Facing all product and securing inventory
• Locking doors, setting alarms, and securing keys

Teamwork & Communication

• Communicate clearly with team members and leadership
• Actively engage on Slack during shifts
• Support teammates during high-traffic periods
• Assist with training new hires
• Pick up additional shifts when available
• Speak up if something isn't working or needs clarification

Compliance & Professionalism

• Follow all company policies and procedures
• Maintain a clean, organized, and professional workspace
• Report safety issues or policy breaches promptly
• Lead by example as a trusted team member and key holder

Professional Development

• Complete ongoing training through Scoop, Asana, meetings, and webinars
• Be open to feedback and coaching
• Take initiative to learn new processes
• Take pride in leadership responsibilities

End-of-Shift Responsibilities

• Confirm all cleaning and merchandising tasks are complete
• Update the Daily Task Sheet and Shift Log thoroughly
• Communicate important handoff notes at shift change
• Clock out using WhenIWork

Performance Expectations (KPIs)

Point of Sale Efficiency

• High transaction accuracy (pricing, discounts, promotions)
• Accurate opening and closing till counts
• Efficient return processing
• Strong customer conversion through Royalty sign-ups

Sales Performance

• Maintain a high average ticket
• Demonstrate effective upselling and cross-selling
• Consistently apply product knowledge to drive results

Qualifications

• Customer service or retail experience preferred
• Strong communication and interpersonal skills
• Comfortable learning POS systems and product knowledge
• Reliable, punctual, and detail-oriented
• Ability to work independently and as part of a team
• Key holder experience an asset (training provided)

If you are a proactive and detail-oriented individual with a passion for health and wellness, we invite you to apply for the Sales Associate position at Supplement King North Vancouver.

Supplement King North Vancouver is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $18.37 per hour

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Paid time off
• Store discount
• Wellness program

Application question(s):

• Do you currently take any supplements? If yes, what ones?

Experience:

• Management: 1 year (preferred)

Work Location: In person