DevOps - Automation Analyst

Who We Are
F12 was built by uniting IT consulting firms from across Canada around a common vision – to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.

General Description
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded individuals to join us on our journey.

The Purpose:
As the Automation Analyst, you will be responsible for designing and implementing intelligent automation solutions that enhance operational efficiency and reduce manual effort across This role is central to the development of agentic bots using Microsoft Copilot and large language models (LLMs), embedding automation into everyday tools and workflows. Success in this position requires a strong foundation in automation technologies, a collaborative approach to cross-functional problem-solving, and a proactive mindset to identify opportunities, optimize performance, and align solutions with 's strategic goals and compliance standards.

Responsibilities

• Maintain Design and Build Agentic Bots: Develop intelligent, autonomous agents using Microsoft Copilot and LLMs to automate repetitive tasks, decision-making workflows, and cross-platform integrations.
• Process Mapping and Opportunity Identification: Collaborate with business units to analyze workflows, identify automation opportunities, and translate them into actionable bot use cases.
• Prompt Engineering and Model Tuning: Craft effective prompts and fine-tune LLM behavior to ensure bots respond accurately and contextually across diverse business scenarios.
• Copilot Integration: Leverage Microsoft Copilot capabilities across M365 and Power Platform to embed automation into everyday tools like Outlook, Teams, SharePoint, and Dynamics.
• Bot Lifecycle Management: Own the end-to-end lifecycle of automation bots—from ideation and development to deployment, monitoring, and continuous improvement.
• Security and Compliance Alignment: Ensure all automation solutions adhere to 's security, privacy, and compliance standards, especially when handling sensitive data.
• Documentation and Enablement: Create clear documentation and training materials to support bot adoption, usage, and troubleshooting across teams.
• Performance Monitoring and Optimization: Track bot performance metrics, user feedback, and operational impact to refine and scale automation solutions.
• Cross-Functional Collaboration: Work closely with DevOps, IT, and business stakeholders to align automation initiatives with strategic goals and operational needs.
• Innovation and R&D: Stay ahead of emerging trends in generative AI, agentic systems, and automation tooling to continuously evolve 's automation capabilities.

Requirements/Qualifications

• Proven experience with Microsoft Copilot, Power Platform, or similar automation tools.
• Familiarity with LLMs (OpenAI, Azure OpenAI, etc.) and prompt engineering.
• Strong understanding of business process mapping and workflow optimization.
• Experience with scripting languages (e.g., PowerShell, Python) is a plus.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

What You Can Expect from Us:
We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Here are some of the components of our total rewards plan:

• Health Spending or RRSP Matching
• Three weeks vacation plus extra Flex Days
• Reimbursements for educational advancement and certifications
• Leadership development opportunities and growth coaching

Our Equal Opportunity Commitment

• practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• High Class Office Amenities

Please note that we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.