Release of Information Clerk, Fraser Health Sites

Summary

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at Health Organizations sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health.
Approximately 1,450 staff working the following Service Areas: Registration, Records Management, Transcription Services, Health Information Exchange, and Coding.​ Additional Corporate Services include: Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development and we aim to support our teams to flourish.

The Release of Information (ROI) Clerk performs duties related to the release of clinical information in accordance with policies, procedures, legislation and standards in the retrieval, severing, photocopying/scanning, electronic/paper distribution of health care documentation/reports. Responds to requests from internal/external sources for information regarding confidentiality and release of information policies and procedures; attends to legal requests for personal information and other related requirements.

We are recruiting across all Fraser Health Sites so please indicate your preference in the screening questions when applying. 

Education
Grade 12, successful completion of courses related to release of information and two (2) years of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Knowledge of medical terminology.
• Ability to deal with others effectively.
• Ability to operate related equipment.
• Ability to organize work.
• Physical ability to carry out the duties of the position.
• Ability to keyboard at 40 words per minute.

Candidates for casual opportunities must have open availability. If you are hesitant on applying or are unsure if you meet the requirements, apply anyway. We are constantly searching for great applicants who fit our culture at PHC. 

• Competitive salary as per the FBA Collective Agreement, $28.01/hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027.

Your Day to Day:

• Answers inquiries regarding requests for patient/client information by reviewing medical records, and determining information to release.
• Maintains and updates release of information records using a computerized system; enters request information such as date of request, patient/client name, chart number, requester and date released. Provides statistical reports as required using computerized software as required.
• Performs record processing functions related to records by performing duties such as identifying, verifying and correcting patient information utilizing the computerized Admission, Discharge Transfer and/or Electronic Health Record System, checking for discharges and/or previous admissions, processing folders and documents, merging duplicate files, making up folders and printing chart labels, and filing as required.
• Performs clerical and reception duties by methods such as answering telephone, transferring to appropriate personnel, taking messages, directing visitors, and providing routine information, photocopying, faxing, filing reports and/or records, moving records to active and inactive storage areas and preparing records for off-site storage and ordering supplies as required.
• Assists in updating procedure manuals and makes recommendations to Supervisor/ Coordinator for efficiency improvements. Updates Release of Information Procedure manual as required.
• Participates in the department Continuous Quality Improvement Program by conducting activities such as auditing the chart deficiency systems; assists with policy and procedures by providing input to the Coordinator.

Who We Are:  

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.  

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization's long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. 

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.