Head of Creative Operations

12 hours ago

Remote, Canada inBeat Agency Full time
About Us

We're a portfolio of fast-growing creative and marketing agencies — five companies and counting — including InBeat, Creative Milkshake, Content Allies, BlueThings, and AAG. We've doubled revenue year-over-year for the past three years and currently employ over 200 team members across the portfolio.

We're scaling fast, and the operational backbone needs to match. Many of our core systems — from creative production, project management, to client delivery to cross-agency collaboration — need to be rebuilt, redesigned, and unified. That's where this role comes in.

The Role

We're hiring a Head of Creative Operations to partner closely with the COO (Jake) and the executive team to build, document, and scale operational systems across the portfolio. This is a high-ownership, systems-builder role — focused on designing clean, scalable workflows that support cross-functional teams and inter-company collaboration.

You'll run weekly ops sprints with department leads to identify bottlenecks and build solutions. You'll ship workflows that are smart, elegant, and clearly documented. And you'll help establish a portfolio-level operating model that allows our agencies to work together fluidly as we scale to 10+ companies.

Responsibilities

  • Design and implement internal systems across departments: project management, sales ops, delivery, creative ops, finance, recruiting, etc.

  • Collaborate with COO to lead weekly operational "sprints" — focus on one system per week, ship it, QA it, and roll it out

  • Interview team members, map pain points, and translate into clear process improvements

  • Build and manage system documentation — SOPs, workflows, visual maps, internal training

  • Work across multiple tools: ClickUp, Airtable, Zapier, Notion, Pipedrive, Make, n8n, and others

  • Create architecture and process logic for internal automations and inter-tool workflows

  • Help shape the portfolio operating model — how brands work together, share services, and scale

  • Coordinate with department leads (Sales, UGC, Influencer, Creative, AMs, Finance) to implement and refine systems

  • Eventually help manage and mentor future ops hires as the team grows

You're a Fit If You Have:

  • 4+ years experience in operations, systems design, or product management

  • Deep proficiency in building with tools like ClickUp, Airtable, Zapier, Notion, Pipedrive, Make, n8n

  • Experience managing operations across multiple teams or companies

  • Strong documentation skills — clear SOPs, visual workflows, and internal guides are second nature to you

  • A user-experience mindset — you build systems that are thoughtful, intuitive, and usable

  • High standards for quality, detail, and follow-through

  • Experience working in agile/sprint-based operations environments

  • Past experience managing or mentoring operations team members

The Environment

  • Five fast-growing companies under one portfolio

  • 200+ team members globally

  • Work directly with the COO, CEO, and Chief Creative Officer

  • High-paced, entrepreneurial environment

  • Most systems are being rebuilt — this is a hands-on role where your work becomes the new standard

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