Store District Manager

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better? 

"Better Workdays Start Here" is Mister Safety Shoes' mission for both its customers and its team members.   We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing.  Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and 'shoemobiles'. The values of caring, respect, and exceptional service start with our team. It's a philosophy we live throughout the company, making workdays better for each other and our customers.

Mister Safety Shoes is looking for a dynamic Store District Manager to oversee the operation of five (5) of the Company's retail stores – Mississauga South, Mississauga North, Brampton, Brampton North, Oakville.

You will play a crucial role in overseeing and optimizing store operations across multiple locations within the assigned district. The role will involve managing store teams and maintaining high customer satisfaction standards. The role also requires collaborating closely with various internal departments to drive operational excellence, manage resources, and contribute to the growth and profitability of the retail team.

People Leadership

• Foster and maintaining positive work environments within our retail stores, and positive working relationships between the company's departments.
• Serve as a role model to the district store teams of our company values of We Care, Continuous Improvement and Teamwork.
• Motivate and coach team members, recognizing positive behaviors and performance, to achieve financial goals.
• Develop leadership talent and ensure succession plans for key roles, contributing to long-term stability and growth.

Customer Service and Sales

• Upholding a customer-centric approach to ensure teams provide exceptional customer service.
• Addressing customer inquiries, resolving issues, and maintaining a positive brand image.
• Providing necessary training and coaching to staff to ensure each individual customer receives consistent levels of service and sales.

 Operations

• Drive the business by directing, planning, and implementing activities that reflect strategic direction and achieve company expectations.
• Direct store management through audits, field visits, reports, and appropriate performance management efforts.
• Evaluate store business results, mentor store managers through P&L reviews and routine store visits.

Additional tasks may be assigned as needed to support business objectives.

Qualifications

• Post secondary education or equivalent is required.  Post-secondary education in hospitality, business, or other related education would be considered an asset.
• Proven experience as a Retail District Manager or similar role, demonstrating strong problem-solving and leadership skills would be an asset.
• Flexibility to work shifts within retail hours of operation.
• Ability to commute to the locations in the district, with the possibility of overnight hotel stays.
• Ability to carry objects weighing up to 50 pounds with assistance.
• Capability to climb ladders safely to access elevated areas when required for job tasks.
• Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
• Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
• Working knowledge of MS Word & Excel
• Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
• Analytical mindset with the ability to analyze sales and performance data and implement strategies to improve performance.
• Ability to build and sustain collaborative relationships while motivating teams to achieve their goals.
• Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.

This job description is intended to provide a general overview of the responsibilities and qualifications for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. 

What we offer:

• Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions.
• Bonuses: Your productivity is crucial to our success, so we provide bonus opportunities tied to productivity, offering you the chance to earn more as you excel in your role. 
• Comprehensive Benefits: We offer fully paid benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program.

Mister Safety Shoes has been named a Great Place to Work for 4 years in a row. We are proud to be a 2024 Best Workplaces in Canada, a 2024 Best Workplaces in Retail & Hospitality and ranked #86 in Best Workplaces in Canada for companies with under 1000 people.

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.